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100 passengers stranded 1 week. Easyjet cancels flight to Madrid

100 passengers stranded 1 week. Easyjet cancels flight to Madrid

Old Sep 20th, 2010, 04:32 PM
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100 passengers stranded 1 week. Easyjet cancels flight to Madrid

Casablanca-Madrid.

This certainly should get our attention and make us reconsider ever taking a low-cost flight that does not operate with better frequency .. one thing is to have to wait several hours or til the next day for a flight out.. but .. til next WEEK?

http://www.typicallyspanish.com/news...le_27228.shtml
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Old Sep 20th, 2010, 05:53 PM
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Easyjet asumirá los gastos de la cancelación de un vuelo Casablanca-Madrid
Por Agencia EFE – hace 6 horas
Rabat, 20 sep (EFE).- La compañía Easyjet atribuyó hoy a retrasos acumulados por la huelga de controladores aéreos en Francia la cancelación este sábado de un vuelo de Casablanca con destino a Madrid y aseguró que reembolsará todos los gastos ocasionados a los pasajeros afectados.
En un comunicado enviado a EFE, la aerolínea confirmó que "los pasajeros recibirán un pleno reembolso de los gastos que hayan sido directamente generados por la cancelación, lo que incluye la compra de vuelos con otras compañías en los casos de quienes hayan optado por no volar con Easyjet".
Cerca de un centenar de personas decidieron amotinarse el sábado en una de las puertas de embarque del aeropuerto de Casablanca después de que su vuelo fuera anulado y de que nadie de esa empresa, según denunciaron, les ofreciera explicaciones al respecto.
Easyjet sólo les garantizó plazas entre el 24 y el 26 de septiembre desde otros puntos del país, según el relato de una de las afectadas, Arantxa González, ante lo cual parte de los pasajeros comenzaron al día siguiente a gestionar su regreso a España por sus propios medios.
Pese a denuncias de los perjudicados que apuntaron a lo contrario, Easyjet afirmó hoy que sí ofreció a los pasajeros alojamiento y dietas hasta que se les pudiera colocar en otro vuelo, y añadió que les facilitó también "o bien un reembolso total de su billete o reubicarlos" en fechas posteriores.
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Old Sep 20th, 2010, 05:58 PM
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And how some or most of them are getting back:

From: www.abc.es/agencias/noticia.asp?noticia=522419

Pasajeros varados en Casablanca tratan volver a España por sus propios medios
19-09-2010 / 14:20 h
Rabat, 19 sep (EFE).- Los pasajeros que se amotinaron ayer en el aeropuerto de Casablanca después de que la compañía Easyjet anulase su vuelo con destino a Madrid han gestionado su vuelta a España por sus propios medios, después de pasar la noche en la capital económica marroquí.

Pasajeros afectados consultados por EFE denunciaron el "trato inhumano" ofrecido por la aerolínea de bajo coste, que según ellos no les ha dado ninguna explicación sobre la cancelación, e indicaron que varios grupos han decidido emprender el viaje a Madrid con otras compañías.

Uno de los perjudicados, Manuel Luna, explicó que él y otros nueve españoles parten hoy de Casablanca con TAP Portugal en un vuelo costeado por ellos y con escala en Lisboa, el mismo con el que saldrá mañana otro grupo de unos doce españoles.

Algunos de los afectados acudieron esta mañana al Consulado español en Casablanca para organizar desde allí su regreso a España, y destacaron que el precio de los billetes se ha disparado y está en estos momentos entre los 200 y los 800 euros.

Arantxa González, que tiene previsto volver mañana a Madrid, señaló que los pasajeros han juntado sus datos personales para presentar una denuncia conjunta contra Easyjet, que rechazó ayer pronunciarse a EFE sobre lo sucedido.

El vuelo anulado estaba previsto para las 16:05 hora local y GMT del sábado y tras su cancelación a esa misma hora la compañía sólo les garantizó plazas entre el 24 y el 26 de septiembre desde otros puntos del país, apuntó González.

Esta española denunció la "omisión de ayuda" por parte de la aerolínea y señaló que familias marroquíes que no pudieron costearse el hotel se han vieron obligadas a pasar la noche en el aeropuerto.

González añadió que algunos pasajeros marroquíes aceptaron ayer la posibilidad de salir dentro de seis y ocho días desde Marraquech, pero destacó que ningún representante de Easyjet quiso hablar en inglés, francés o castellano con el grupo de es
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Old Sep 20th, 2010, 11:28 PM
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well, I hope Easyjet DOES reimburse all the passengers ( those who had the extra cash/credit to be able to do something about it themselves) for their expenses.The article I read did not give the important details of Easyjet offering to pay daily amounts, etc. Seems, according to the article, several passengers says that this was not offered at the time.

However, it still goes to say, that this is a possibility with these companies.. that they will strand you and not make other arrangements for you.. til maybe next week.Of course, that was probably the" next available flight out"!
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Old Sep 20th, 2010, 11:33 PM
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This is too bad, especially because Easyjet is one of the more sane low cost carriers with far better service than Ryan Air. I fly them about twice a month and I would say 85% of the time things are fine. It's important to know your rights as a passenger and also to make sure you have all the details of your personal travel insurance from your bank or credit card companies to hand whilst traveling.
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Old Sep 21st, 2010, 01:37 AM
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It's a known risk with low cost carriers. I took over a hundred flights between Ryanair and Easyjet. Only once I was stranded by Ryanair when they cancelled a flight. They offered me to either refund my ticket, or to take a flight six days later. Luckily I could wait so it was only a minor nuisance, but it can happen.
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Old Sep 21st, 2010, 02:25 AM
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Being a European airline they must compensate the passengers, but I expect they will put up a flight.

It is one reason I don't fly cheap airlines.
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Old Sep 21st, 2010, 02:33 AM
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hetismij
The compensation is due not because they are a European airline but the flight originates or leaves European airspace.
But maybe they will not get compensation, just like the KLM passengers after the ash cloud affair.
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Old Sep 21st, 2010, 02:55 AM
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It will be interesting to see if any of the expensive flights home or hotels/meals are actually fully refunded.
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Old Sep 21st, 2010, 03:09 AM
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One thing about low cost airlines is that they're LOW COST. No way would I sit in an airport for a week waiting for another flight. I'd buy another flight home and if necessary risk losing that £50 flight. Life is too short.
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Old Sep 21st, 2010, 03:32 AM
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Easyjet is usully pretty good, and way better than Ryanair. With Easyjet, of you arrive early for your flight, and there's an earlier one for the same place with seats available, they put you on it for nothing.
TBH I hardly think of them as a budget airline, especially when seeing the queues of business people waiting for the first flight to London in the morning, all flying down for meetings.
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Old Sep 21st, 2010, 04:13 AM
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I like easyjet, too, and use them. I had just never really thought about the repercussions of a flight cancellation on a route that after certain dates only functions weekly/ bi-weekly.

I'll keep using them and others, but will certainly research my worst case scenario options a bit more than I probably would have.
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Old Sep 21st, 2010, 04:14 AM
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2/3rds of the time I fly Easyjet it is for business.
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Old Sep 21st, 2010, 05:11 AM
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The point is that if your flight is cancelled, they will put you on the earliest available flight, and this could be several days after. They will not bring in an extra airplane. That's when you know it's a budget airline.
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