Antarctica One Ocean Expeditions Cruise Canccellation
#1
Original Poster
Join Date: Jul 2016
Posts: 2
Likes: 0
Received 0 Likes
on
0 Posts
Antarctica One Ocean Expeditions Cruise Canccellation
Has anyone experienced One Ocean Expeditions cancelling their cruise. Just received a letter that there weren't enough people booked so they cancelled the cruise that has been paid for. They are not offering a refund but instead will book on a future cruise and have offered a free cabin upgrade as well as "assistance with reasonable changes to your travel arrangements".
Has anyone ever experienced this?
BTW, Travelex trip insurance won't cover this type of cancellation so please look at purchasing your trip insurance elsewhere.
Has anyone ever experienced this?
BTW, Travelex trip insurance won't cover this type of cancellation so please look at purchasing your trip insurance elsewhere.
#6
Join Date: Jan 2013
Posts: 160
Likes: 0
Received 0 Likes
on
0 Posts
I just reread the "terms and conditions of booking" from One Ocean. If you look under "Cancellation by One Ocean Expeditions", it says:
"With any form of cancellation One Ocean Expeditions will offer you alternative arrangements."
In my opinion, alternative arrangements include a full refund. I would start by calling the agent who sold you the trip, or One Ocean, if you purchased directly.
Also, I reread the Travelex confirmation of coverage and I find under Plan Benefits: "Trip Cancellation, 100% of Insured Trip Cost." What could that mean if it doesn't mean the travel operator has cancelled the trip?!
I do you hope you get satisfaction on this.
"With any form of cancellation One Ocean Expeditions will offer you alternative arrangements."
In my opinion, alternative arrangements include a full refund. I would start by calling the agent who sold you the trip, or One Ocean, if you purchased directly.
Also, I reread the Travelex confirmation of coverage and I find under Plan Benefits: "Trip Cancellation, 100% of Insured Trip Cost." What could that mean if it doesn't mean the travel operator has cancelled the trip?!
I do you hope you get satisfaction on this.
#7
Join Date: Jan 2013
Posts: 160
Likes: 0
Received 0 Likes
on
0 Posts
Just reread the fine print on the Travelex document. I had read the whole document, but of course, didn't think about cancelling because of too few people.
3. arrangements canceled by an airline, cruise line,
motor coach company, or tour operator, resulting
from inclement weather, mechanical breakdown
or organized labor strikes that affect public
transportation;
4. arrangements canceled by a tour operator, cruise
line, airline, rental car company, hotel, condominium,
railroad, motor coach company, or other supplier of
travel services, resulting from Financial Insolvency;
I would still start by talking to One Ocean and asking for a refund. Maybe that is all it will take (she says hopefully).
3. arrangements canceled by an airline, cruise line,
motor coach company, or tour operator, resulting
from inclement weather, mechanical breakdown
or organized labor strikes that affect public
transportation;
4. arrangements canceled by a tour operator, cruise
line, airline, rental car company, hotel, condominium,
railroad, motor coach company, or other supplier of
travel services, resulting from Financial Insolvency;
I would still start by talking to One Ocean and asking for a refund. Maybe that is all it will take (she says hopefully).
#10
Join Date: Jul 2013
Posts: 854
Likes: 0
Received 0 Likes
on
0 Posts
I too am shocked to learn of the “no refund” policy. Basically you have ordered a product, prepaid, and as they are unable to deliver the product common sense says you should get your money back. I doubt that this is even legal.
Their unwillingness to refund plus the fact that they don’t take Visa makes me wonder if they are a company in financial trouble and are having difficulty keeping afloat figuratively and well as literally. Possibly they need they payments for future trips to cover the costs of current ones so don’t have the financial resources to refund.
I’ve never heard of this company. Where is it based and is it part of any tourism association? I’d encourage you to make a big stink wherever you can and threaten small claims court if you do not receive a satisfactory response.
A cautionary tale, to be sure.
Their unwillingness to refund plus the fact that they don’t take Visa makes me wonder if they are a company in financial trouble and are having difficulty keeping afloat figuratively and well as literally. Possibly they need they payments for future trips to cover the costs of current ones so don’t have the financial resources to refund.
I’ve never heard of this company. Where is it based and is it part of any tourism association? I’d encourage you to make a big stink wherever you can and threaten small claims court if you do not receive a satisfactory response.
A cautionary tale, to be sure.
Thread
Original Poster
Forum
Replies
Last Post
DeDe
Cruises
4
Jun 24th, 2002 10:57 PM