Wired money but no response

Aug 19th, 2010, 04:01 AM
Original Poster
Join Date: May 2010
Posts: 53
Wired money but no response

Okay, I am sure I am just being paranoid, but I wired Santa Maria money last week. Since that time I have gotten no response from them. I am leaving in four days for Cambodia first.

Either way, not really good customer service to leave me hanging.
dana123 is offline  
Aug 19th, 2010, 05:40 AM
Join Date: Jan 2003
Posts: 32,987
dana, it always sounds like wiring money should be almost instant. But when I wired money to India it took about 10 - 12 days for them to receive it.

It doesn't hurt to email them now (if you haven't already) and ask if the wire transfer has been received. Ask them to notify you when it is received, and I'm sure they will do so. Remember the other variable here is the inconsistent internet access to/from Burma.

You will have internet access in Cambodia, and can check in with them.
Kathie is online now  
Aug 19th, 2010, 06:31 AM
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Join Date: May 2010
Posts: 53
Thanks Kathie,

I think what you are saying is reasonable, but the short timing does worry me. Plus you would think they would respond.

Is there anyway to check on a wire from the sending end? I know the money left my account, but I do not know if it is possible to track it, I guess I can call my bank.
dana123 is offline  
Aug 19th, 2010, 06:45 AM
Join Date: Jan 2003
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I don't know about tracking the transfer. I didn't try to do that.

The other thing that we never think about when sending emails to Burma (or even Thailand) is that they have different holidays than we do, and may have 4 or 5 days when businesses are closed. I've run into that before, wondering why I didn't get a response only to learn (often in a round about way) that I was expecting a response duing a holiday period.
Kathie is online now  
Aug 19th, 2010, 10:51 AM
Join Date: Aug 2003
Posts: 1,513
Dana definately email them again. If I am correct Arsty Judy made a comment about the amount of time before she heard about her wire. I know we have wired money to different places around the world & sometimes it has been super fast & other times not so. It certainly doesn't hurt to get in touch with them again though. Did your bank give you an idea of how long it would take?
jules39 is offline  
Aug 19th, 2010, 12:06 PM
Join Date: Jan 2003
Posts: 12,510
I've found that even wiring money within the US can take 4 days or so. Our bank sends out wires once a day at 10 am, so usually it happens the next day. The receiving bank only collects them once a day, so that can also involve 2 days. Throw in a weekend or holiday, and it would have been faster to mail it and a lot cheaper! In addition, when we receive wired funds, our bank doesn't notify us, we have to just check our balance.

Check with your bank first. They can confirm that it went out, and possibly confirm that it was received by the bank. Also mail Santa Maria. It may have gone into their account, and they haven't looked for it.
lcuy is offline  
Aug 19th, 2010, 01:43 PM
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Join Date: May 2010
Posts: 53
Thanks guys,

I guess it just made me nervous because both wires went out the same time, and Cambodia responded right away that they received theirs. If we weren't leaving Sunday, it would not bother me as much. I am sure they will get it next week.

I have e-mailed Santa Maria, many many times. I think the fact they did not respond, is what caused me a little panic. But only because we are leaving very shortly. I just hope when we land, they are there.

I will call my bank tomorrow.

Cheers !
dana123 is offline  
Aug 19th, 2010, 10:39 PM
Join Date: Dec 2005
Posts: 435
Since 9/11 & the Patriot Act there have been more restrictions and more monitoring of International Money Wires. Wires are now taking longer than ever. It seems to keep getting worse. And the Health Care Bill and the Jobs Bill have even more restrictions coming.
BradinBangkok is offline  
Aug 19th, 2010, 11:10 PM
Join Date: Mar 2008
Posts: 441
Internet in Myanmar is very patchy. Some days its a lot slower than others. This could be a factor. The use of proxy servers also helps to cut down the speed.

Keep emailing.
silverwool is offline  
Aug 20th, 2010, 03:45 PM
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Join Date: May 2010
Posts: 53
All is well ! Okay, I sent a note to the accounting department. And they confirmed the wire had been received !! So actually, they received it pretty quick, but my sale contact did not let me know. I think he is traveling. Yeah to accountants!

Also, just went to the bank and got cash for the remaining balance. Truth be known, I wish I could have wired more.
dana123 is offline  
Aug 20th, 2010, 11:47 PM
Join Date: Mar 2008
Posts: 441
Make sure your cash is in pristine condition. No creases, marks or anything. (Then see what the kyats you get look like!)
silverwool is offline  
Aug 21st, 2010, 12:25 PM
Join Date: Jan 2003
Posts: 32,987
I'm glad it's all resolved, dana. Have a wonderful trip! And do come back and tell us all about it.
Kathie is online now  
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