I am travelling with my daughter and grand-daughter and even if we travel as light as we can we will be a bit loaded down for train travel. Please can someone explain how we can utilise the luggage forwarding system. Well be going from Tokyo to Kyoto and then from Kyoto to Narita. In Tokyo we are staying in an apartment in Asakusa and again an apartment in Higashiyama in Kyoto. We leave in three days so a speedy reply would be appreciated. Thank you!

It worked like a charm for us. We utilized it from Tokyo to Kyoto when we stopped for a few nights in Miyajima where we just took backpacks. Here is the link and explanation on Japan Guide. There are resources as well:

https://www.japan-guide.com/e/e2278.html

Our hotel arranged but they do home pick up and deliveries, as well as deliveries to the airport.

Good luck and have fun!

http://www.kuronekoyamato.co.jp/en/personal/ta_q_bin/
http://www.kuronekoyamato.co.jp/en/contact/

I have used Yamato Transport a number of times but I have only had it sent from and to the airport and from hotel to hotel never from an apartment.

As far as I know if you want to have pick up and delivery to an apartment you must of course be there to wait for them.

Your other choice is using a convenience store or one of their service centers. The maps, unfortunately, are only in Japanese. However the second link has a Japanese number that you can call and speak with someone in English.

Hope that helps.

Sounds like a great solution for us. It's a little complicated because we're not staying in a hotel but there's a 7 eleven across the road so hopefully they'll be a drop off point. Thanks for your help