mztery

don't see how a customers bill of rights would make the airline have checkin agents any sooner.

and banff to calgary is a 90 min drive...so if oyu left 2 1/2 hours earlier you would only have an hour.

or if you're saying oyu left yourself 2 1/2 hrs to make a 90 min drive...if you count dropping off the rental car and getting to the checkin area that's about right.

And maybe you fly all over the world, but i know of NO North American carrier that provides food on a less than 3 hr flight or HAS DONE SO for several years, (and even then it's buy on board...) So if you truly have a medical condition do some research.
it's true European carriers do provide more services on a short flight. but we're not in europe.

CarolA

What happened to my post!

Linda

You need to quit making up facts. Diabetics don't die after two hours without food. Most of them are well prepared and don't "assume" thier medical condition is someone else's responsiblity to deal with. That might be something you should consider going forward.

And it's NOT the airline's fault it's a long drive to the airport. When "whining" about how long it took, don't start with the trip the airport!

andrews98682

Linda,
Did you really expect a meal on a two-hour flight? And if you were risking your life by going two hours without food, then why didn't you: A) make sure you ate before leaving for the airport; B) stopped for something quick along the way; or C) brought something to eat with you?


Again, I'm not saying airline service isn't lacking in some areas, but from your posts, it seems Delta did its job in your case.

usernameistaken

@myztery

I was just trying to empathize. Airlines and airports can be so frustrating sometimes and sometimes people just need to vent. Sometimes on this forum people seem unnecessarily harsh to the ventor (spelling?).

In my limited experience, I have noticed that in other countries the process is often smoother and more customer -friendly than it is in the US or Canada. With certain Asian airlines, even us "cattle class" with no special status, reward or otherwise, get treated well.

I felt sorry for the OP, that's all and tried to give her some productive advice (advocate for a bill of rights). Or frequent airlines with better customer service, even if it means paying a little more sometimes.

Jeff_Costa_Rica

Even though I thought the OP's expectations here were unreasonable, I do understand the frustration. There have been times I planned on eating at the airport, or shopping, or getting cash from an ATM, or changing money for an international flight, or sitting down and getting some work done. But the check-in lines might be long, or the security line might be long, or my incoming flight on a connection has been delayed, evaporating my time between flights. When these things happen, it's nobody's fault. It's just the way it is. You have to learn to roll with the punches.

CarolA

"In my limited experience, I have noticed that in other countries the process is often smoother and more customer -friendly than it is in the US or Canada. With certain Asian airlines, even us "cattle class" with no special status, reward or otherwise, get treated well."


Well it took me two hours to check in from Punta Cana airport and then,well.... it's hard to explain what the airport was like LOL! Let's just say that "other countries" are not always "customer friendly" Come to think of it, Iberia in Madrid was another nightmare. Over an hour just to check luggage...

And so on... If you fly Asian airlines you probably get better service, but otherwise, I don't see it!

usernameistaken

I had great customer service from Iberia in Spain, actually! They were so nice about packaging my wine so it wouldn't break. They actually went above and beyond (made sure it would come off the plan earlt, packed in a bin) Maybe I am just lucky?

CarolA

I never actually saw humans at Iberia in Madrid LOL! (I was flying them to Paris which might be one of the reasons?)

It wasn't really a problem, just a long wait. I arrived with plenty of time to spare.