United: Changed Booking Format for Seating?

Sep 7th, 2009, 10:53 AM
  #1  
Original Poster
 
Join Date: Sep 2005
Posts: 369
United: Changed Booking Format for Seating?

I've just been shopping for flights next summer to Europe and discovered that I couldn't seem to find availability in Economy Plus seating even though I do have an annual membership. When I called customer service (???) I was told that I actually had to purchase a ticket now before I could book my Economy Plus seating. When did this go into effect? What if I don't like the seating after I've purchased the flight? Does anyone know if this is true and when did it change?
maile is offline  
Sep 7th, 2009, 07:02 PM
  #2  
 
Join Date: Jan 2003
Posts: 15,144
You are very early for buying a seat for next summer. The E+ section is wide open for your flights.

If you don't like the seating then cancel the ticket within 24 hours and get a full refund.
mrwunrfl is offline  
Sep 8th, 2009, 03:18 AM
  #3  
 
Join Date: Jan 2004
Posts: 3,037
No one in my family has the annual E+ membership, so I can't say for sure, but that sounds a little strange to me. The website says "You'll be able to confirm available Economy Plus seats for yourself and a traveling companion at the time you make your reservations - for an entire year." Does your subscription end before the period of travel that you're searching (although I thought I read that the subscriptions auto-renew)? Are you sure you were logged in when searching?

I'd suggest calling again, or writing. I found this E+ specific customer service address on the website:
EPACustomerService at united.com

Otherwise, I agree with mrwunrfl; E+ will be wide open for flights next summer. It is still wide open for most of my flights this fall.
ms_go is online now  
Sep 8th, 2009, 03:36 PM
  #4  
 
Join Date: Apr 2006
Posts: 9,797
Never had that happen to me--as long as I go into the UA site logged in I can see the UA e+ seats.
yestravel is offline  
Sep 8th, 2009, 09:53 PM
  #5  
 
Join Date: Jan 2003
Posts: 15,144
What dates and cities?
mrwunrfl is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy -

FODOR'S VIDEO

All times are GMT -8. The time now is 05:54 PM.