United: Changed Booking Format for Seating?

Sep 7th, 2009, 10:53 AM
Original Poster
Join Date: Sep 2005
Posts: 369
United: Changed Booking Format for Seating?

I've just been shopping for flights next summer to Europe and discovered that I couldn't seem to find availability in Economy Plus seating even though I do have an annual membership. When I called customer service (???) I was told that I actually had to purchase a ticket now before I could book my Economy Plus seating. When did this go into effect? What if I don't like the seating after I've purchased the flight? Does anyone know if this is true and when did it change?
maile is offline  
Sep 7th, 2009, 07:02 PM
Join Date: Jan 2003
Posts: 15,144
You are very early for buying a seat for next summer. The E+ section is wide open for your flights.

If you don't like the seating then cancel the ticket within 24 hours and get a full refund.
mrwunrfl is offline  
Sep 8th, 2009, 03:18 AM
Join Date: Jan 2004
Posts: 3,037
No one in my family has the annual E+ membership, so I can't say for sure, but that sounds a little strange to me. The website says "You'll be able to confirm available Economy Plus seats for yourself and a traveling companion at the time you make your reservations - for an entire year." Does your subscription end before the period of travel that you're searching (although I thought I read that the subscriptions auto-renew)? Are you sure you were logged in when searching?

I'd suggest calling again, or writing. I found this E+ specific customer service address on the website:
EPACustomerService at united.com

Otherwise, I agree with mrwunrfl; E+ will be wide open for flights next summer. It is still wide open for most of my flights this fall.
ms_go is online now  
Sep 8th, 2009, 03:36 PM
Join Date: Apr 2006
Posts: 9,797
Never had that happen to me--as long as I go into the UA site logged in I can see the UA e+ seats.
yestravel is offline  
Sep 8th, 2009, 09:53 PM
Join Date: Jan 2003
Posts: 15,144
What dates and cities?
mrwunrfl is offline  

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