Orbitz - Incredible help

Jul 18th, 2006, 02:37 PM
  #1  
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Join Date: Feb 2003
Posts: 4,204
Orbitz - Incredible help

I just want to post my thanks for the incredbile help I received for over an hour at 2:30 in the morning last Saturday getting my daughter a ticket out of Tel Aviv to Europe. Needless to say, I'm extremely anxious and when I couldn't get this accomplished (too complicated to go into) and called Customer Service, I believe it was Jake (sorry I'm not sure of his name, but like I said, I was anxious) helped solve this problem and with amazing patience. I know we often post complaints, but I think it's important to give kudos when a company goes out of their way to help.
artlover is offline  
Jul 18th, 2006, 03:48 PM
  #2  
 
Join Date: Apr 2004
Posts: 5,950
That's very nice to hear. I hope you will mail a complimentary letter to the higher-ups at Orbitz for the good service you recieved. Jake deserves it & give them details in case the person's name wasn't Jake, they can locate the person.
Carrybean is offline  
Jul 18th, 2006, 09:53 PM
  #3  
 
Join Date: Sep 2004
Posts: 45,322
Hello artlover, I am sorry you had this stress. Your daughter was able to fly from Tel Aviv and is now in Europe and all is well? I am sure glad you had someone at Orbitz to help you solve this situation. Take care, and hugs from Vacaville.
LoveItaly is offline  
Jul 19th, 2006, 09:13 PM
  #4  
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Carrybean,
I called a supervisor to compliment Jake's excellent attention.

LovesItaly,
No, she leaves for Italy next Thur. and I have a week of being a nervous wreck! I just keep visualizing her in a small cafe in Rome sipping vino from a tumbler...thanks for your good wishes. Hope all is well with you.
artlover is offline  
Jul 20th, 2006, 03:40 AM
  #5  
 
Join Date: Apr 2004
Posts: 5,950
Glad to hear it. Customer service jobs can be rough so a pat on the back really helps.

(And I do know how to spell "receive.")
Carrybean is offline  

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