joevainella

A connecting flight from Munich to Florence was cancelled 10/1/22. Lufthansa rerouted my wife and daughter to Venice, via Air Dolomiti. Their luggage hasn't been seen in seven days. I do not speak the language, but the Air Dolomiti site indicates at least one bag is in transit to where the women were staying at a villa, cooking school outside of Florence. This site hasn't changed. The women are now coming home without their luggage. What do we do? Whom do we contact to retrieve the bags and make a claim for compensation?

Moderator1

Moved 2 threads to the Air Travel forum and removed twelve unrelated tags

Michael

Check that the bags have not arrived at the villa.

Check EU rules on compensation involving air travel. Then get in touch with the original airline (Lufthansa) and make a claim, citing the relevant rule if such a rule exists. Send a copy to Air Dolomiti. Keep all the original routing information as proof of legitimate claim. Good luck.

Seamus

IIRC the responsibility for delivering checked bags lies with the final carrier - in this case, Air Dolomiti.

hetismij2

If you search online you can find a link to get compensation under EU law.. Could have sworn i posted the link earlier but it isn't there. Anyway a simple search will find it for you.