Intresting article in Traveler
Feb 23rd, 2002, 10:52 PM
#1
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Intresting article in Traveler
Intresting tidbit on page 20 in the March issue of National Geographic Traveler entitled "Web Ticket Trap." Details two cases where web buyers get burned by the airlines. One woman was in the hospital and missed her flight. Delta would not refund or rebook because purchased on the web. The other is a web buyer who purchased a ticket with United on their site and then could not upgrade classes due to web purchase.
Feb 24th, 2002, 02:20 AM
#2
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You must read terms and conditions before you buy the ticket. Generally, the terms and conditions are the same whether you buy on the web or through an agent. In some cases, web fares may be more restrictive when they are especially cheap.<BR><BR>As for upgrades, all airlines with the expection of American Airlines only upgrade fare classes above a certain price level. It doesn't matter where you purchase your ticket.
Feb 28th, 2002, 12:58 PM
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Let me add something else about web tickets. I personally lost $200.00 because I purchased a ticket through the web. No..it wasn't a web fare..just a regular fare. I thought i would be Mrs smarty pants and do it myself. I was in Houston at the time. It was June of last year and the highways were all under water...our street was under water..the airports were closed. I called United to cancel because I could NOT get to the airport. THey said no problem and I could reuse the ticket later without a penalty. I recently tried calling UA to rebook my no penalty ticket and was told too bad. They did not have access to my record and it is my word against their 6.00/hour agent. I did write to UA and haven't heard anything back. I probably wont. I heard from three different supervisors that they are not waiving penalties for any reason. TO many a long story short, I wished I would have made my res through a travel agent..paid the $10.00 fee..and had them retain my record. $10 now is better than the 200 I lost not to mention the time wasted on the phone talking to these idiots.
