Susan

I flew on Lufthansa last November and gave them my mileage account for United. Now I find out I did not get credit for the miles. So I sent in my itinerary, receipt, and boarding pass to United but the request was denied. The airline wants a copy of the tickets which I don't have. I called the major internet travel agency where I purchased the tickets only to be given a run a round. First they said they don't keep copies, next they said it's kept on microfilm. Anyone have similar experiences and any success or failures in obtaining missing miles?

anna

Pardon, my bluntness, but you're getting the run-around from whoever looked at the stuff you mailed in. You should be able to go to the United website, and type in the flight numbers, dates, and your ticket number (that's a 14 or so digit number at the bottom of your receipt). And from there United will be verify your flights with Luftansa and then give you your miles.

Did you have a special fare or something that doesn't qualify for miles? Or did you do a lot of changing on your ticket, like lots of standbys and stuff?

Normally to get Star Alliance credits, you don't need to send in ANYTHING.

My best advice is to resubmit on the website and maybe the person who handles that will do it right.

Good Luck.

PS No one has copies of "tickets" once they're used, not even the airline - that's an incredibly odd thing for them to ask for.

Susan

Thanks Anna, I will give it a try on UA web site. According to United, if the flights were on United, they will credit the miles based on the ticket numbers I give them. Since the flights were on Lufthansa, Lufthansa is asking United to provide a ticket copy. I am assuming they are looking for the passenger copy, which I lost. I think a Lufthansa ticket agent took it at the airport. So since I don't have my passenger copy, I'm looking for an agent copy, which the agency must keep for 1-2 years, per United Mileage Plus agent. I had regular tickets that qualified for miles and I made no changes or standby. United has been very nice about it but they say I have to deal with the issuing agency. The issuing agency is a major internet agency but the staff there seems to know nothing and I can't believe this is the first time someone has asked for a ticket copy.

Sandy

I've had the same exact problem twice now . . . but with Delta. I flew United, both times w/e-tickets and had copies of my emailed confirmations from United.

When I tried to claim the miles on Delta (I was assured they do code share and that they would accept the miles), I was told I had to have a copy of the ticket. Delta would not accept the email confirmation or my boarding passes, which was all I had.

I'm now trying to open an account w/United to get the miles, it's been over a month and I've heard nothing from them.

I think I will just stick w/American from now on, even if I have to pay more.

Good luck,
Sandy

freewoman

When we made our first trip to the Caribbean, we went to Aruba and flew American. We had been home quite a while when I remembered I had not had the miles put on the Advantage account. When I called American they said all they needed was the ticket number. I called my travel agent and she said she would call Transglobal (tour operator) and see if they could help us. I did not hold much hope, but bless their heart, in a few weeks they faxed us copies of the ticket. That's all American needed and they posted the miles.