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Handicap assistance at FCO

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Sep 17th, 2016, 08:46 AM
  #1
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Join Date: Jan 2010
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Handicap assistance at FCO

although I am not disabled I often request a wheelchair at airports because I do have difficulty, due to a bad knee, walking distances or standing for more than 15 minutes.

We recently flew Alitalia from Boston to FCO connecting to Bari, and I am sharing my e xperience in hopes of sparing others some of the trepidation I felt at this process.

The Assistance people were wonderful, meeting is on the plane, ushering us down a moving platform to a bus which then took us to an area near the security area for transferring flights. They spoke little English but communicated clearly . They ushered us through a dedicated security line where I was patted down respectfully but thoroughly, then taken to a golf cart tram. The driver took our passports and boarding passes and took them to a dedicated passport control desk where the agent craned his head to look at each of our six faces.
He then took us to a dedicated waiting are and checked us in . We waited there until out plane was ready to board. At that time another agent took us to a bus which pulled up near the waiting plane, ordinarily boarded by stairs.
The bus had a lift attached which raised us four at a time to the rear entrance of the plane.and we boarded ahead of the other passengers.
It was complicated, a little worrisome but flawlessly executed!
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Sep 17th, 2016, 04:40 PM
  #2
P_M
 
Join Date: Feb 2004
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I'm glad it went well for your jubi, thanks for sharing your story.
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Sep 18th, 2016, 02:51 AM
  #3
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thanks for reading, P_M
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Sep 19th, 2016, 10:39 AM
  #4
 
Join Date: Jul 2006
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We had a similar positive experience at FCO when our transatlantic flight landed late and we had a connecting flight. They met us with a golf cart and whisked us through immigration and to our connecting boarding gate. We were amazed by this service. It sounds like your experience was even more complicated but made easy by their thorough handicapped transfer service.
Have a wonderful trip Jubilada. Glad FCO treated you so well.
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Sep 23rd, 2016, 08:41 AM
  #5
 
Join Date: Feb 2003
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<>

Holy smokes! Someone posted a positive experience with air travel related matters! [Which raises the question of whether jubi is feeling particularly well - most of the "travel experience" posts related to an airline or an airport are gripe, gripe, gripe.]

Seriously, this is news.

And good information too.
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Sep 27th, 2016, 09:43 AM
  #6
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It seems only fair to give credit where credit is due, no?
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