Global Entry problem

Feb 28th, 2017, 11:07 AM
  #1  
Original Poster
 
Join Date: Aug 2004
Posts: 2,385
Global Entry problem

I applied and received a PASSID number and I have the application number. However I never saw the response email and therefore never scheduled an interview. Now I can't log in to the account and it tells me to contact customer service. That would be fine if it were a possibility. The website doesn't seem to work. The phones do not answer - they just click off before ringing.

Does anyone have any suggestions as to how i might contact them? Do you think if I went directly to the interview area (at SFO) - not to jump in line - but just to see if I can find a way to get back in line?

I don't really want to pay again, although it's probably worth it.

Thanks very much!
cabovacation is offline  
Feb 28th, 2017, 05:24 PM
  #2  
 
Join Date: Jul 2013
Posts: 1,963
Well, I'm no bureaucrat, but it seems to me that if you can't get through, which is weird, you can certainly go and show up. They have to talk to you, even if they can't process you right then and there (although they might if you ask nicely - after all, you've been inconvenienced enough already!).

When I did mine, I was there five minutes early for my appointment, somebody came out and handed me the door and I walked in. The two officials looked surprised since they hadn't come out to ask me in. But they were civilized and processed me in no time, never mind my "transgression".

Good luck!
michelhuebeli is offline  
Mar 1st, 2017, 04:43 AM
  #3  
 
Join Date: Jan 2003
Posts: 6,410
https://goes-app.cbp.dhs.gov/goes/js...km!-1516637064

Did you see the note in the upper right about using a different browser if you have trouble logging in?
elberko is offline  
Mar 1st, 2017, 05:55 AM
  #4  
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Join Date: Aug 2004
Posts: 2,385
I still dont see the browser note - and I think i tried that - but I'm going to do that again and i thank you for the reminder!

I'll let you know (because of course you're dying to know, right?)

thx
cabovacation is offline  
Mar 1st, 2017, 07:27 AM
  #5  
 
Join Date: Jan 2003
Posts: 6,410
I am!
elberko is offline  
Mar 1st, 2017, 01:42 PM
  #6  
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Join Date: Aug 2004
Posts: 2,385
OK I found the email address. Let's see how long it takes. I think it may have said up to three weeks? ;-)
cabovacation is offline  

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