I purchased a Lufthansa ticket from ASAP Tickets in June 2020. Because of COVID, my flight was cancelled. I had until January 31, 2021 to request a refund or rebook my flight. On January 31, 2021, I requested a refund from ASAP. The ASAP agent informed me that it would take several weeks to receive the money from Lufthansa because of the backlog of refund requests, so I needed to be patient, but I called ASAP every other week to check on the status. Each time I was informed that Lufthansa had not paid them. Then, on April 30, I called Lufthansa directly and they informed me that they had reimbursed ASAP Tickets on 5 February, 5 days after my refund request was submitted. When I confronted ASAP Tickets, they denied receiving the money and then refused to return any of my calls. I filed a dispute with my credit card company and then an agent from ASAP began to call me to negotiate a settlement, offering a future booking credit if I agreed to pay ASAP a $250 processing fee. Then I learned that ASAP told my credit card company that I was not entitled to a refund since I bought a nonrefundable ticket (and not telling my credit card company that, in fact, Lufthansa had reimbursed me for the ticket, but paid it to ASAP and not to me). Sensing that I was dealing with a company that could not be trusted, I relented and agreed they could skim a $250 processing fee from the amount Lufthansa paid them with the future booking credit, if they paid me the rest. ASAP agreed, but told me that it would take 30-40 days to process payment of my refunds. That was 60 days ago. Now, they refuse to pay me anything, claiming Lufthansa never paid them and demanding that I provide them proof that Lufthansa paid ASAP Tickets (something that is impossible for me to prove). So, Lufthansa does the right thing and refunds my ticket, ASAP Tickets keeps all the money for a flight that was cancelled due to COVID, and I realize a loss of the entire ticket price. I have filed a complaint with the Better Business Bureau and the Federal Trade Commission and feel the need to inform other travelers to avoid doing business with ASAP Tickets.

This is a good reminder of why I never but tickets from a 3rd party. It might seem like a good deal but if anything goes wrong then you could be out of luck. Thanks.