Anyone else problem USAir online

Mar 20th, 2007, 12:05 PM
  #1  
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Join Date: May 2006
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Anyone else problem USAir online

Is anyone else having a problem viewing their flight confirmation on USAir for flights booked before the merger?

Called internet support today, she said they have had several calls with the same problem. Wanted to check-in online. Kiosk at airport may or may not work. Probably gonna have to check-in the old fashioned way -- yuck! Hope tons of other people are not having the same problem or the lines are going to be very long like in the old days.
LvSun is offline  
Mar 20th, 2007, 12:23 PM
  #2  
 
Join Date: Jan 2003
Posts: 2,568
We had no trouble doing internet check-in last Saturday for a Sunday flight, BUT lines at the airport (Washington National) for baggage check were so long that my husband missed his flight. He started calling on his cell while in line, then returned home; we were unable to get through on the phones for seven hours before giving up altogether.

USAir seems to be having terrible technical troubles these days. I'd say you'd be smart to get to the airport very very early (3 hours would not be excessive) in case the problem is continuing and system-wide. I wish you luck.
kayd is offline  
Mar 20th, 2007, 12:27 PM
  #3  
 
Join Date: Feb 2004
Posts: 23,074
Hope you are leaving at one of the popular Florida airports this week, or at their hub at CLT.

The USAirways "East" operation is still a mess after last weekend's storm. People waiting for ever to check-in and get bags tagged, etc. You may want to go to the airport extra early.
rkkwan is offline  
Mar 20th, 2007, 03:22 PM
  #4  
 
Join Date: Jan 2003
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If you have your reservation confirmation code then you can enter it online to view your reservation and do online checkin.

I did this for a ticket that I bought from United for a USAir operated. Called USAir to get the confirmation code and entered it online at usair.com

After you login at usair.com go to the "My Account Summary" page. You can get to that page by clicking on your name where it says:
Welcome Your Name
mrwunrfl is offline  
Mar 20th, 2007, 03:24 PM
  #5  
 
Join Date: Jan 2003
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where it says: Welcome Your Name xx,xxx

Then click on "View All Profile Reservations" and you will see where you can enter your Confirmation Code, select the departure date, and Retrieve.
mrwunrfl is offline  
Mar 20th, 2007, 04:16 PM
  #6  
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mrw,
That is the problem. There was a computer glitch when they merged the airlines and now several reservations made before the merger cannot be accessed via internet.

Yep, will get to airport VERY early!!!!
LvSun is offline  
Mar 23rd, 2007, 11:05 PM
  #7  
 
Join Date: Jan 2003
Posts: 15,204
US sent an e-mail describing the trouble with the reservation migration. It suggested:
"# If your reservation is out of sync, you may have trouble checking in online or at the kiosk. If you Web Check-in doesn’t work with your reservation number, try using your Dividend Miles number. If that doesn't work, call Reservations. We should be able to get your reservation back in sync on the phone so you can check in through our automated systems."
mrwunrfl is offline  

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