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Air France Seat Assignment Question

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Aug 1st, 2015, 07:24 AM
  #1
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Join Date: Jan 2003
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Air France Seat Assignment Question

HI there,
I am booked (two seats, economy) via Air France to Europe for round trip in September. This is a flight using "EMD" which is Air France compensation for flights cancelled during last year's strike. I made the reservations over the phone and chose seats. I have returned to the Air France USA website several times and the seats are showing as unassigned. So I re-chose them. Sure enough, three times now, my seats are showing as unassigned - and the seats I've chosen are still available.

My confirmation number only works on Air France's website, but the flights are operated by Delta.

I'd really like to be assured we're in the two seats configuration for the long flights back and forth to Europe.

Thanks for any help!
joan is offline  
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Aug 1st, 2015, 07:43 AM
  #2
 
Join Date: Jan 2012
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I'd call them again.
MmePerdu is online now  
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Aug 1st, 2015, 08:34 AM
  #3
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Join Date: Jan 2003
Posts: 3,634
I just called the Air France website help, and they gave me the corresponding Delta confirmation number, and informed me I certainly did have assigned seats - the original ones I'd chosen.

So the moral is: find out the operating airline and the corresponding confirmation number, and then go in and check.

Thanks Madame!
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Aug 2nd, 2015, 08:39 AM
  #4
 
Join Date: Sep 2010
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Just remember to check again from time to time. Seat assignment is an accommodation and not a right, and things can change in between now and September ( as a flight attendant I know this all too well ��).
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Aug 2nd, 2015, 01:12 PM
  #5
 
Join Date: Oct 2005
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>>Just remember to check again from time to time. Seat assignment is an accommodation and not a right, and things can change<<

Yes, no seat is 'guaranteed' -- even without equipment changes.
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