Era Ora

The food is excellent, this we could not fault. However the service was awful. We were neither greeted or welcomed upon arrival, despite a gentleman behind the counter. Show to our table by same gentleman, 2 glasses of Spumante placed in front of us with no explanation why (the web site says they are complimentary). Wine throughout evening wash sloshed into our glasses, tried to get the attention of a waitress 3 times with no success, her eyes glued to the table she was laying. Had to ask for coffee instead of being offered, and we noticed as we waited in the reception for our taxi that other customers with coffee were served petits fours..not us i'm afraid. And this came to a grand total of 4090DKK or 534Euro or 375GBP. Having made my complaints by email later that evening, we were offered as a gesture a complimentary meal, which we did not take up. Reasons for the bad service was that sometimes things do go wrong, mistakes are amde and that we are all human. These were not mistakes but slack service and attitude, something I certainly have never experienced in other Michelin star restaurants, well except the River Cafe in London, but thats another story. Once again, food is great, on our night the service was not