The Reefs

My wife and I just returned from five days at The Reefs, where we have stayed in each of the last four years. I just read your review and the two submitted by guests, and I would not have recognized the hotel from either. Our room, which was poolside, was clean and in excellent condition. The Reefs has three restaurants, and we enjoyed all three. The meal choices were such that we each had different entrees each night, and the food was consistently outstanding. As was mentioned by one guest, the staff was very friendly and helpful. More over, the entire experience was something that will keep bringing us back to Bermuda and The Reefs.

I have to agree with the last post - we were very disappointed on our last visit to The Reefs. We had been years ago and enjoyed it but it has changed. Definitely more families and kids, and it seems to be catering to a different clientele with a DJ playing club music on the weekend.

This time around, we found the front desk to be unhelpful when we had a problem. Yes, the complimentary rum swizzles are great and the staff is generally really friendly, But that does not make up for poor management, rooms that need renovating, loud music at night, and a management team that ignores guests' concerns. We were really disappointed with our stay, especially because we had a great time during our previous visit.

We had similar issues with our room. Toilet barely worked, shower curtain was dirty and ripped, entertainment at night was very loud. The front desk could not switch us to a different room and made no apology or effort to remedy the situation. We also had to make several requests to the front desk for missing keys, etc, before the issue was resolved.

Also, dinner is included with the meal plan, but we had trouble getting reservations for dinner!! The menus are all quite similar, too, so meals get repetitive.

Bermuda is a beautiful island, but The Reefs needs to sort out its management issues and start taking care of its customers - especially repeat guests!

My wife,2 year old daughter and I recently booked a six night stay at the Reefs. Our expectations based on Fodor's rankings were high (as was the nightly rate of 500+ dollars).
Having stayed in many of the worlds finest properties, I was surprised buy the lack of service at our arrival. No one approached us to help with our bags and the counter was initially un-staffed. After checking in we ate a short lunch and were then shown our room. We had reserved a poolside room with only one redeeming characterisitic, an excellent view.
The room was: Dirty (my daughters feet were black after a few minutes running around on the tile floor) The toilet only marginally functional,the phone did not work at all. I informed the manager that I felt the room was unacceptable and was told that no other rooms would be available for upgrade. No appology was offered. The phone was removed and later reappeared still not in working order.
We ended up staying 2 nights and left after we found a room at Elbow Beach. Other people at the reefs expressed similar sentiments one family had already changed rooms twice and were still unhappy. A second couple was moving to the princess because of similar complaints.
All in all I would avoid Bermuda as a destination as the general lack of hotel rooms has created an atmosphere of poor service and high prices. Do your self a big favor and spend your money elsewhere.