Bermuda Hotels

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The Reefs

Stephens Lake Park

At a Glance

    Pros

  • intimate resort that caters to couples
  • small but satisfying beach
  • many rooms are newly renovated

    Cons

  • too serious for families seeking fun
  • new additions are very upscale and formal

Fodorite Reviews

Average Rating:  

The Reefs Review

This is an upscale cliff-side property that remains a popular wedding, honeymoon, and luxurious vacation getaway, as it's so private and serene. The once small resort has changed dramatically over the years and now offers 19 time-share condos in addition to poolside and cliffside rooms and suites. The Reefs has pulled off an incredible transformation with a top-notch reputation and accomodations to match the resort's level of luxury. All rooms have ocean views and balconies or patios, but not all are created equal: the suites near the beach and overlooking the ocean have Jacuzzi tubs, large walk-in showers for two, and iHome docking stations. For seclusion and tranquillity, the Point suites perched above wave-washed boulders at the far end of the resort are second to none. The spa is also a must-try, having earned awards for being the best in the Caribbean.

    Hotel Details

  • 45 rooms, 4 suites, 8 junior suites, 8 cottage suites, 19 time-share units
  • Rate includes breakfast.
  • Credit cards accepted.
Updated: 11-04-2013

Fodorite Reviews

Average Rating:  
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    Avoid the Reefs!

    My wife,2 year old daughter and I recently booked a six night stay at the Reefs. Our expectations based on Fodor's rankings were high (as was the nightly rate of 500+ dollars). Having stayed in many of the worlds finest properties, I was surprised buy the lack of service at our arrival. No one approached us to help with our bags and the counter was initially un-staffed. After checking in we ate a short lunch and were then shown our room. We had reserved a poolside room with only one redeeming characterisitic, an excellent view. The room was: Dirty (my daughters feet were black after a few minutes running around on the tile floor) The toilet only marginally functional,the phone did not work at all. I informed the manager that I felt the room was unacceptable and was told that no other rooms would be available for upgrade. No appology was offered. The phone was removed and later reappeared still not in working order. We ended up staying 2 nights and left after we found a room at Elbow Beach. Other people at the reefs expressed similar sentiments one family had already changed rooms twice and were still unhappy. A second couple was moving to the princess because of similar complaints. All in all I would avoid Bermuda as a destination as the general lack of hotel rooms has created an atmosphere of poor service and high prices. Do your self a big favor and spend your money elsewhere.

    by FrequentTraveler1, 5/12/07
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    Disappointing return to The Reefs

    I have to agree with the last post - we were very disappointed on our last visit to The Reefs. We had been years ago and enjoyed it but it has changed. Definitely more families and kids, and it seems to be catering to a different clientele with a DJ playing club music on the weekend. This time around, we found the front desk to be unhelpful when we had a problem. Yes, the complimentary rum swizzles are great and the staff is generally really friendly, But that does not make up for poor management, rooms that need renovating, loud music at night, and a management team that ignores guests' concerns. We were really disappointed with our stay, especially because we had a great time during our previous visit. We had similar issues with our room. Toilet barely worked, shower curtain was dirty and ripped, entertainment at night was very loud. The front desk could not switch us to a different room and made no apology or effort to remedy the situation. We also had to make several requests to the front desk for missing keys, etc, before the issue was resolved. Also, dinner is included with the meal plan, but we had trouble getting reservations for dinner!! The menus are all quite similar, too, so meals get repetitive. Bermuda is a beautiful island, but The Reefs needs to sort out its management issues and start taking care of its customers - especially repeat guests!

    by Lily622, 9/9/08
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    The Reefs Review

    My wife and I just returned from five days at The Reefs, where we have stayed in each of the last four years. I just read your review and the two submitted by guests, and I would not have recognized the hotel from either. Our room, which was poolside, was clean and in excellent condition. The Reefs has three restaurants, and we enjoyed all three. The meal choices were such that we each had different entrees each night, and the food was consistently outstanding. As was mentioned by one guest, the staff was very friendly and helpful. More over, the entire experience was something that will keep bringing us back to Bermuda and The Reefs.

    by RichardCarver, 10/26/09
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    The Reefs-Consistantly wonderful

    The Reefs is an awesome property.After reading some of the reviews I was compelled to offer a rebuttal. After having visited the property over 30+ times I can offer a balanced view.The Reefs has been consistant in every regard. The staff is indeed friendly and most are long standing employees there. From the moment your organized taxi arrives the welcome has been sincere.If you are expecting to be received as if in Dubai or as a personal guest of Steve Wynn in LasVegas,the Reefs offers a casual warm welcome every time! If you are fortunate enough to visit between 25 June and October you will be more than pleased with the stellar beach that too is consistantly well kept and the water quality and warmth is magnificent.The clarity of the water is amazing. For those more accustomed to the Cape or the beaches in the Hamptons you will be astonished by The Reefs beach. Even Maui does not surpass what you will experience at the Reefs'lovely beach ambiance! And the beachfront restaurant,Coconuts is great for lunch or dinner...... In the event of inclement weather the staff will be pleased to point you to a range of attractions including a lovely zoo,a charming aquarium and a range of historic sites as well. And do visit Hamilton while there. A wide range of good shopping as well. Our favorites are Calypso for the ladies and the English Sports Shop for men.. And do have lunch at the Hogpenny Pub in Hamilton.. In closing Bermuda is a great destination and The Reefs is exactly as advertised.Consistant in every regard.. You will not be dissapointed by this family run,family friendly resort.. And do visit the adjoining Reefs Club which offers ownership opportunities with oceanfront views that beat out the Colony in Malibu by miles! Enjoy a great vacation at The Reefs.. My family looks forward to returning the moment we leave....

    by jfoaklawn, 1/22/14

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