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Costa Cruises: Costa Fortuna

Fodorite Reviews

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By Baig_CR

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Feb 20, 2016

Dubai Oman Abu Dhabi

I had heard some negative things about Costa but lets be fair, they were not bad at all although they fall short of the standard I have seen with Royal Caribbean for example. The staff are great people as is the case usually but the management has got a few things totally wrong. Let me give one example; there is no tea or coffee available at any other time than breakfast and 4pm tea time - meaning no hot drinks at lunch or dinner - only available

at hefty cost from the bar! It made some people vocally grumble - and how much money are they saving from this pathetic cut down? Internet was also of reasonable price and speed - about €25 for my package with 250mb allownce which is ok for checking emails and social media over seven days BUT WATCH OUT - you must disable auto updates on your device or the whole balance will go in no time as it happened to me but fortunately in my case it did so on the eve of the last day so was not such a loss having used it for most of my cruise. food was reasonable quality and range but not as wide a range as I had experienced with other cruise lines The outside cabin was nice and clean, had a window rather than a smaller porthole. Layout and overall facilities were good There is plenty to do onboard although we focussed on visiting places more Did not take any form Costa, we did our own explorations Overall a great experience but Costa can improve a great deal to get into the top league which they are not in at the moment

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Feb 16, 2010

virgin island

I am writing because we were so disappointed on this cruise because of the SERVICE of the personnel. We had to wait almost 2 days for the refrigerator to be unlocked and was causing a real problem because my husband is a diabetic and needed to get his insulin cool. A 2 day wait for Shampoo and conditioner to be put in our cabin. Breakfast at the restaurant was asking 4 times to get a cup of coffee and lunch was as bad as it could get. There were

no napkins at table and when ask the server was told to look at end of room which there was none. Tea or water machines was empty almost every day. Also the carving stations was always empty and when I asked for help, the server just looked the other way and the Dinner service was not good either when they poured the water and tea and never came back to refill the pitchers). Since we saved a whole year, since we are on social Security and it will be a long time before we can afford any other vacation, this was a real disappointed cruise. We have been on other cruises and the best part of the cruise was the service and food. I hope I will at least get a returned reply to this review. We heard from many who was on this cruise the same complaints and many more The food was fair, presentations was nice but the food was not of good quality. Also the soups was always cold when served. The baked potatoes was so hard we had to send it back 3 times. My husband dropped water on the rugs and the change in color showed it was very dirty. We did not even see the Steward on this floor Room 2376. While other people on different floors said their steward was good although the cabin was cleaned each night. There was a few on-board activities every day but we were out on sea for 3 days because at the last minute was told one of the islands was omitted (no reason given) which meant it was a long trip on seas. The excursions was nice, but would like to have the other island not cancel. Also we had to wait for over 45 minutes in the bottom of the ship with a crowd all because of one flood. It should have been announced so every one had to wait in the crowded area. As I said we were so disappointed because of the service given in every area. We live in a large 55 and older community and I feel you have lost many , many customers. We are not the only ones who was disappointed and we are not the type to complain but I feel there is no reason to give poor service. You should check the comments for this cruise because I know of many peoples have written their complaints and I hope this is how you should learn from your customers on how you can improve.

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Jun 21, 2007

Western Mediterranean

My husband and I just returned from the best cruise of our life. We loved it! Our other cruises were on Celebrity and Royal Caribbean lines and this was the best. Before leaving for  our cruise, I was quite upset after reading terrible reviews about  this cruise. I was sorry that I had booked it without reading the reviews. I strongly considered attempting to get a refund, which was not possible. Our cruise began in Barcelona where

there were no lines to embark the ship--we just walked on. By the time we reached our room, our luggage was already waiting for us at our room. We tried an inside cabin for the first time and loved it! We loved the darkness of the room which is so conducive for sleeping. Our steward, Romeo,  was phenomenal and extremely accommodating. Our room was cleaned several times a day and was always spotless. The food was fantastic! Our lunches and dinners in the restaurant were equivalent to a five-star restaurant. There were always 6 courses offered--with each course being better than the one before. Our waiters, Eduardo and Murillo were the BEST! We so looked forward to the excellence in food preparation and appearance. The fitness center was the latest state-of-the art machines. It was far superior to the others we had experienced. We went on shore excursions in Pompeii and in Tunisia. They were excellent and worth the money! In Marseilles, we took a little train for 5 Euros ($7.00) and it was an hour narrated ride through the town and up the hill to the Notre  Dame. What fantastic panoramic views of the city! Others that took shore excursions were well satisfied with them! We sat at dinner with other Americans but there were only 10% Americans on  the ship! How refreshing this was! It was great to be on such an international atmosphere and not constantly listening to English! I loved it! The entertainment at night was not great and did not compare to there entertainment that we Americans are used to on American cruise lines. Costa Cruises are great values for your money and I can't wait to take another Costa Cruise!  

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May 12, 2007

Western Mediterranean

Costa Cruise Lines Costa Fortuna Cruise Review Western Mediterranean Carol Norman This was probably the best cruise we've ever taken.  There are several cruise lines that cover the Western Med, but we chose Costa because it is decidedly non-American. It was important for us to give our nephew the full "foreign" experience on his first trip to Europe.  With less than 10% Americans on board, he got the whole package of Italian, French,

Spanish and German speaking guests.  We've cruised most major lines and were very impressed, on every level, with Costa.  Every employee speaks English so there is never a problem communicating with staff.  The food in the dining room was perfectly prepared every time. If you're looking for large T-bone steaks and baked potatoes, look elsewhere.  The food on board is international, exciting and delicious.  As far a cleanliness is concerned, the ship was immaculate from top to bottom.  It was a rare event to see a finger print on glass or a piece of paper on the floor.  Our room steward came in five times a day (always when we were out) and kept our room spotless with fresh towels continually re-supplied.  The ship is very interesting if you like nautical history.  Each public room has a different theme from classic ships of the past.  Also there are large models of classic ships located throughout.   There are several pools and Jacuzzis on board, however, the temperature of the Jacuzzis was lukewarm and not very satisfying if you like it hot.  Also, children are not allowed in certain Jacuzzis but we found that this rule was universally ignored by guests and staff.   So most of the time we skipped it because there were kids playing in them like they were in a bath tub.  The state-of-the-art health and fitness center was well equipped and we loved looking out at the sea while getting our exercise.  There is an elevated Jacuzzi inside the center that is quite impressive and since the center is off limits to children, it was a great escape.  Not that the ship was overrun with kids, mind you, it’s just that they gravitate to the water activities.  The entertainment on board was pretty amateurish on most evenings. It graduated to proper “cruise” level entertainment only two evenings during our trip: formal night and the last night of the cruise.  Even then, it wasn’t quite up to the standards of other lines, but the talent worked hard at it and we were fairly impressed.   We didn’t take any cruise excursions as we prefer to have our own adventures without the cost and crowds of excursions.  However, our tablemates took the excursions everyday and we listened closely to their comments.  While they loved the sites they were very frustrated by the language problem.  Since the English speaking guests were in a minority, they had to be combined with Italian speaking guests in order to fill up a tour bus.  As a result, the tour guide spoke both languages. While this wasn’t an issue, the problem was that whenever the guide was speaking English, the Italians would  commence conversing making it very difficult for the English speaking guests to hear any information.  So our tablemates felt as though they didn’t get their money’s worth.  There were six ports of call and we liked all but Tunis, Tunisia.  We found the local men, who hung out in droves, intimidating.  We hired a local guide and he was an exceptional man, so we were fortunate.  Except for the mosque and the hilltop cathedral, we found the architecture very boring.   The two ports in Spain (Palma de Mallorca and Barcelona) were fabulous. These should not be missed. They are clean and friendly cities. The public transportation is excellent and easy to access directly from the ship for those who prefer to explore on their own.  Be sure to visit the shopping district just off the port in Barcelona.  It is tree and brick lined street and no traffic is allowed.  The street entertainers are a hoot. Palermo, Sicily is a busy and congested Italian city with lots of cars careening around.  Shopping was good with lots of nooks and crannies in the city to find fish markets with lots of character.  The historical sites are endless and around every corner.  We enjoyed Palermo much more than Naples.  Naples doesn’t have much to offer except Pompeii and Capri.  Otherwise, it’s a congested, dirty port city.  Marseilles was lovely with the main attraction being the Vieux Porte (Old Port).  For the independent explorer, Costa provided bus transport directly to the port for only 5 Euros per person.  There are dozens of small streets and squares around the port that have outdoor cafes and shopping, although the shopping was quite expensive.  Up the hill from the Vieux Porte is a Notre Dame and if you’re not up for the hike up the hill, there is a neat little tourist train that will take you up for a nominal fee.  The view of the Mediterranean from up there is just incredible and should not be missed. Overall the cruise exceeded our expectations and we would certainly book with Costa again.  This cruise is a great way to get a taste of several of the romance countries without having to pack and unpack every other day.  We loved waking up every morning to a new city with lots of exciting things to see and do.    

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Apr 14, 2007

Western Mediterranean

When I first started planning a cruise for my family I had very little info to base me decisions on. I searched the various sites but was given little information that would make me comfortable with such a big decision. Our family of 4 ranges in age from 40 to 4 so I wanted to make sure that I did a good job planning so that we'd all have a great time. We are an American family living in England so I was even more concerned than a seasoned

European traveler. We Americans are accustomed to a few more services and extras as part of any inclusive vacation. After finding a special price with a travel agent (cruisedeals.com) I decided to book it. I though I'd found all of the reviews I could that told me about the ship and what to expect when we arrived to began the cruise. We booked our own flight through a discount airline and flew to an airport in Milan. Now here's the kicker: We went to the wrong airport. The travel agent and I had emailed several times about where we would fly and they never told me that I'd have to take a bus or taxi to the airport where we'd meet our coach to the port. I never asked but they never volunteered any info that would make our transfer easier. After finding that we didn't have enough time to take a bus we took a taxi for 120 euros. We flew into Bergamo and needed to be at Marpenza so I came to realize that there are many of these small airports which the bargain airlines fly into. I'm still not sure I saved any money on the flight but the home airport was closer to home so I was happy. We met the Cost cruise rep at the airport in plenty of time to take a breather and get a bite before the journey of 2.5 hrs to the port. Now this cruise line stopped at 6 ports while we were on our 7 day trip and I found that we could have gotten on it at any of these ports. I also found that our bargain (Ryan Air) airline flew to within 30 minutes of the port at Genoa Italy. I also came to know that we could have gotten on board at any of the ports on the day the ship would have docked there. Big mistake on my part but the travel agent knowing where I was flying still never helped me out. Lesson learned; do it yourself then you only have yourself to blame. I found this site (cruise reviews) after I had made all of the arrangements and my heart dropped after I read the reviews. I'll tell you that the bad reviews could not be further from the truth. I gave the cruise the "American abroad" approach and even with that standard the cruise was excellent. The cabin accommodated all 4 of us comfortably even though it was small with 2 overhead berths for the kids, it was what I expected. I didn't want to spend a lot of money on the cabin since we wouldn't be in it very long anyways. The ship was clean and being cleaned all of the time we were aboard. The crew where the hardest working people and so eager to please all of the time. I can't recall ever seeing anything out of place even late in the night. The crew were the most dedicated workers I've seen in a while even thought they work 8 months without a day off. I expected for there to be smokers everywhere too but smoking was controlled really well and in very few places. Smokers can enjoy the cruise as well but it was nice for we non-smokers. The food met our expectations. Because of the reviews on this site I was worried but I soon found that all of the food was fresh and tasty. Plenty to eat everywhere and the evening meal was always great. Our meal was always hot and served in a very timely manner. Since we had kids we chose the early seating which was at 7. Don't rush to the main door at 7 because all of the diners will be there waiting to get in. Go at about 10 after and you'll go right to your table without shoving and pushing. I'll tell you I think sometimes that the people on board though they'd miss out if they didn't push their way to something. The cruise folks won't let you get left behind so take your time and relax. The kids programs were super and my kids loved them. My 12 yr old went into one and my 4 yr old another. The crew spoke 4 or 5 languages so neither of my girls felt left out. The excursions were adequate and the coach rides to the locations weren't too long. The great thing that Costa did was to offer to put English speaking guests into one coach so that you didn't have to listen to several translations from the guides. This wasn't always possible though because there wasn't enough English speaking travelers. Ask the on board English excursion coordinator for advise on this issue. We were always safe and taken to clean well managed sites, although the sites aren't the responsibility of Costa. I could go on and on with each aspect of the cruise but suffice it to say Costa is a fine cruise line and we would definitely go again if we were so inclined. You are welcome to email me with questions: jk1766@hotmail.com  

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Mar 27, 2006

Eastern Mediterranean

This is based on an 8-day cruise in the Eastern Mediterranean on the Costa Fortuna. The bottom line: a crowded, noisy, glitzy environment; adequate cabin service; mediocre food; and corporate policies that are both cowardly and deeply insulting to American citizens and to Jews. Details: The Costa Fortuna is an immense ship. The first problem comes at Costa's Savona, Italy embarkation terminal, where they try to debark 3,200 passengers

between 8am and noon, and then embark 3,200 passengers between noon and 5pm sailing time. We arrived on our hotel transfer bus from Genoa at 12:30. We waited three hours in the crowded, boring terminal hall until our number was called; then we stood for another half hour in a security line. We finally reached our cabin four hours after arriving at the terminal. Debarkation was similar; the ship docked at 8am, and it was 12:30 pm when our bus reached our hotel in Genoa. Every time you leave the ship for a shore excursion, or return (hot and tired) from a shore excursion, you will spend time in a long queue. The worst was a time on Crete when Costa scheduled seventeen (I counted them) full tour coaches into the same restaurant for lunch at the same time. We stood in that queue for over one hour waiting to reach the one serving line. It was horrible. The interior of the ship is glitzy and gimmicky, like a second-tier Vegas casino. There is noise all the time -- the only quiet place is your cabin, if your neighbors are out. Even in the ship's tiny library, the PA announcements are at a piercing level. Every PA announcement is repeated five times, in Italian, French, English, Spanish and German. Sometimes Japanese is added. There are constant PA announcements for the many special events the ship uses to separate you from your money: art auctions, fashion shows, Bingo, etc. When the PA isn't blaring, there's loud Euro-pop muzak going. There is one casual buffet where all 3,200 people trample each other for breakfast, lunch, and to pig-out on cake and cookies at tea time. However it is not an alternative for supper, if you want to escape the dining room experience: the buffet only provides pizza and salads after 5pm. For anything else you have to go and be sociable at table for 8, and sit through a typical Italian antipasto, primi, secondi, dessert menu. The food ranged from just-ok to inedible. The cowardly and insulting part is how Costa knuckles under to the Libyan authorities. Costa insists on visiting Tripoli. But Libya requires that (a) NOBODY on the ship carries an Israeli passport (2) NOBODY on the ship has an Israeli visa stamp in their passport (3) no U.S. passport holders are to leave the ship in a Libyan port. Costa took great pains to implement the anti-semitic policies (1) and (2), warning us repeatedly that if we snuck on the ship with an Israeli visa stamp, we'd be put ashore. And they provided no special events or entertainment to compensate their American guests who had to spend a day on ship in port (with the bars closed because Libya doesn't allow alcohol sales either). Costa also took away everyone's passport and held them for the duration of the cruise. Europeans got their passports back the day before debarkation. Not so U.S. citizens -- our passports were held by the ship until the Italian authorities could "inspect" them -- as if they hadn't already checked them on arrival in Italy and when boarding the vessel -- and we didn't get them back until an hour after the ship docked at the end of the cruise. There are so many ports that could be substituted for Tripoli -- Malta, Rhodes, Sardinia, any Greek island -- it is just a blatant insult to Jews and to Americans generally that Costa bows to the Libyan's outrageous demands. And infuriating that the Italian police -- or somebody -- wanted to specially "inspect" American passports. Based on this I absolutely would NOT recommend this ship or this line to any U.S. citizen -- or to anyone of Jewish descent -- or indeed to anyone who likes peaceful or tasteful surroundings.

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Mar 3, 2006

Eastern Mediterranean

Eastern Mediterranean Ron Pare Costa Fortuna (March 3-13) Visited Egypt, Italy, Cyprus, Rhodes, Greece, and Turkey Ok, we got snowed in for a night in Frankfurt and missed our connecting plane. We missed a day of the cruise as well as missed an excursion day in Rome, got hit with a SAND storm in Egypt, a HAIL storm in Cyprus, a RAIN storm in Katakolon (home of the Olympic games) and we didn't get any luggage AT ALL for 7 days

(thank you Lufthansa) and still had a pretty good time. The Costa Fortuna is a new (2003) ship. It is clean, bright and attractive. It is huge. So even when winds hit 100kph (which they did) and seas were 9 feet, it was very smooth and stable. The company personnel worked hard to help out. Due to a snow storm in Germany, many passengers did not have their luggage get to the ship. The company contacted the airlines several times a day to locate our bags and kept us informed as best they could. They gave us FREE, express (4 hour) laundry service until we got our luggage. HINT: It is an Italian ship with mostly Italian and other European country passengers. That means that pushing and shoving to get in the elevator before you get out, cutting in line at the reception desk, buffet table or any other place is to be expected. Just remember it isn't the crew's or company’s fault. Just do what my wife did, tell'em to stop pushing, don't get in front of me and show some manners and pretty soon they get the message! The food at dinner and in the restaurants at lunch was excellent. The buffet (if you wanted to skip the restaurants) was disappointing. When the brochure says "pizza buffet" DONT YOU BELIEVE IT! Summary: Service people were great! Restaraunt food very good, buffet not so good. Ship is very good. Facilities very good (gym, pool etc) Excursions were pretty good except for the weather as noted. 1. Listen to the guides and watch out for the guys at the Pyramids! Big time hucksters and major pains in the ... 2. Got to Ephesus in Turkey (sp?)!!! It is amazing! 3. Cyprus tour was not very good. Our guide was very monotone so that didn't help. 4. Rhodes is great! The walled city is worth seeing as is the acropolis on the other side of the island 5. Parthenon trip is worth it. PS LUFTHANSA lost all our luggage on the trip home too!

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Nov 30, -0001

Western Caribbean

Overall, experience was better than expected. Many reviews that we read were somewhat negative and I disagree. Have cruised in excess of 10 times and for the price paid this cruise was excellent. Overall food was very good. Fresh, good selection, pizza was excellent, pasta station was good, breakfast selection was adequate/hot. Evening buffet started too late would strongly suggest starting time for this buffet should be 7 or no later than 7:30p.m.

for those who prefer not to use the dining room, the food at the buffet was very good. Deserts were excellent, nice selection of fish all week. Stateroom was very roomy, clean and neat. OK, not too much and not too little. Read a number of reviews prior to sailing and they seemed rather negative. Don't pay attention, this cruise was a good cruise. Been to all of the islands, except Rotan, had plenty of time to snorkel, which was great. Ship is clean, steam and sauna were excellent each time we used them.

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Nov 30, -0001

Eastern Caribbean

This ship is named aptly. Buona Fortuna (Italian for "Good Luck") is what you need to have a great experience on the Costa Fortuna. Overall, this was not a very auspicious introduction to cruises. I went with my father, who assured me that he'd never had an experience as uneven as this one with Costa. The ship is huge and does have some very nice facilities. Overall, it looks like a second-rate Vegas casino - and acts like one, too. The staff

seemed over-exhausted and were immensely burdened having to explain shoddy company policies to passengers. I felt sorry for them, really, most of the problems seemed to be due to things out of the staff's hands (I say this, as I had to stand in line at the Customer Service desk at least once a day for the entire seven day cruise.) I got the feeling that this might have been a great ship and a great cruise a few years back. It isn't a stellar experience at this point in time. I hope it improves. The food in the two main dining rooms ranged from mediocre to downright inedible. Good thing it was a four course meal - at least there was a chance to get one satisfactory dish. Supplementing the seated meals with the buffet wasn't possible. The buffet had odd assortments of Italian and world cuisine (A taco bar with taco shells, lettuce, tomatoes, guacamole and mozzarella cheese? And no beans or meat? Hmmm....). It was as though the kitchen couldn't quite commit to any one style or dish. There were a lot of leftovers on the buffet. Desserts were just poorly done. As in the dining rooms, you had to fill your plate with many different things in order to find the one or two that were worth going back for. Midnight buffets were a different thing. For some reason, the midnight buffets were great. The selections were great and everything was well prepared. Staying up for this was a good option for getting a satisfying meal. Getting a satisfying drink on this ship was, I'm afraid, a lot more difficult than staying up 'til midnight. The ship provided free coffee, tea, water, orange juice at breakfast, and (sometimes) iced tea. You expect to pay for alcoholic drinks, but the fee on soda and juice seemed a bit much. We had a stateroom with a balcony. It was a bit cramped, but since we weren't spending entire days there, it was fine. There was plenty of room for two people to unpack into closets and drawers and our suitcases (smaller wheeled cases) slipped right under the bed for the duration of the cruise. The room was nicely appointed and well-maintained. Our cabin stewardess worked long hours to make sure every need was taken care of. She was great. NOTE: the stateroom safes are tiny. You can get a few cell phones, passports, wallets into the safe, but anything larger than a tissue box might be a problem. The most advertised activities were the ones that offered to part you with more of your money: bingo, excursion info, port shopping info hour, duty-free shopping onboard, onboard shop sales.... By the pool, they had regular dance, stretch, be silly activities that were just plain goofy fun. People enjoyed them. There were some fitness classes - early morning or right in the middle of dinner. I saw some craft classes (napkin-folding, origami, paper flower making), but I didn't attend any of those. I do wish there had been more cultural activities. At the very least, the library could have been open for more than 4 hours each day. The excursions were fine. But considering that those on excursions kept winding up at the same locations as those of us who simply booked on-shore, one wondered about the prices. Example: 2 people going to the beach on a ship excursion paid $90/ea. The couple who just took local transportation paid $25 total (Ship excursion didn't include a lunch or packed beach bag...). Honestly, if you are willing to do a little bit of research about your ports before you leave home, I think it is very possible to have very rewarding excursions on your own. The ship excursions do, however, do away with the guess work and are fine choices. I will probably not ever cruise with Costa again. I will cruise again, but on a much smaller ship. Certainly one with better food and better itinerary would be good. I liked our ports, but wondered why we spent barely 6 hours (one evening) in San Juan, but spent an entire day in the Dominican Republic. Those who didn't go to the beach for the day, were left with slim pickings for activities and sights. A serious plus for Costa is its popularity with Europeans. In the evenings, you can close your eyes and pretend you are in Italy...or France...or Croatia...or Belgium... Great ship if you like an international crowd.

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