United States Forums

Start a new topic Change Forum
Advanced search

The Most Frustrating Day I Have Ever Spent in Paradise

Jump to last reply

Greetings from Kauai. I'll soon be posting all about the good stuff. But here's how I recommend that you do NOT spend your time in Kauai.

After searching extensively for the itinerary with the fewest and shortest layovers, I booked my partner a flight on Hawaiian Air through Orbitz to go from Kauai (LIH) to Nashville (BNA).
A few days ago I received an email notifying me of a change in the itinerary. They have added a FIVE HOUR layover to his schedule. It also means leaving Princeville by 4:30AM to make the flight.

I spent THREE aggravating hours on the phone with Orbitz and Hawaiian Air (four separate calls). Hawaiian Air says that since Orbitz approved the change to the itinerary—any additional changes would incur a fee—plus the new, higher price difference. Orbitz says they never “approved” the change; they were simply notified of it, and forwarded the info to me. I received sympathy, but was told that they are bound by Hawaiian Airlines’ rules.

There are no equivalent (or even close) options on Hawaiian Air. But, an almost identical itinerary to the one I booked is available at a lower price flying Alaska Air/American. I feel I deserve a full refund so I can book an itinerary equivalent to the one I reserved. After all, I didn’t request to make this change. How can they arbitrarily make such a drastic change—and then say I’m stuck with it?

The best Hawaiian Air will offer is a credit that can only be used by the person to whom the original ticket was issued—within one year. My partner will not be doing another trip to Hawaii in the next year—and HA doesn’t offer any flights originating in Nashville.

I’m simply incredulous that they can get away with this. Bear in mind that I spent extra money to get the original, preferred itinerary.

Does anyone have any suggestions? My only thought is to send letters to corporate at both Orbitz & HA. I refuse to ruin another day dealing with this on the phone. AGGHHHH!!!

20 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement:
  • Fodor's Go List 2015 Has Been Announced
    by Emily_D Fodor's Editor | Posted on Dec 19, 14 at 05:08 PM
View all United States activity »
  1. 1 Rules of the Sidewalk
  2. 2 Need help planning weekend trips: Georgia, Chicago, Tennessee, Alaska?!
  3. 3 August 2015 Western Roadtrip Route? 30 days...Two 22-year-old Girls
  4. 4 "American in Paris" on Broadway
  5. 5 Deep South roadtrip, 3 weeks, 2 more Brits needing your help!
  6. 6 Better cooking store in Seattle
  7. 7 Tipping advice
  8. 8 Nashville - Weekend Trip
  9. 9 New Orleans help please
  10. 10 Dad and daughter trip to Santa Fe
  11. 11 los angeles restaurants
  12. 12 Trip to Jupiter, FL
  13. 13 Queens, NY - Do not go
  14. 14 Road trip March from Atlanta
  15. 15 After Chigago ? side trips- suggestions
  16. 16 Durango to Mesa Verde
  17. 17 Zion, Bryce, Page, GC South Rim, and Arches
  18. 18 US 101 closed N of Florence
  19. 19 Oregon- Crater Lake and Mount Hood vs Montana- Glacier Bay National Park
  20. 20 Charming,not too expensive restaurant recommendations needed
  21. 21 Tuscon to Las Vegas Drive in December
  22. 22 5 Days in San Antonio and Austin Texas
  23. 23 Transportation from Newark airport to Secaucus
  24. 24 Trip Report San Diego Girl's Trip in December
  25. 25 New Year's Eve in Philadelphia
View next 25 » Back to the top