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Auto-Europe charge for car and fuel we didn't use

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we hired a car from auto Europe for our holiday in Florida. We needed a six seater and received confirmation.  When we got to the airport the car we had hired was not large enough. It was a car we were unfamiliar with so we had assumed it was large enough for our stated requirements. The rental company hertz didn't have any cars large enough so we cancelled and rented elsewhere. Neither auto Europe or hertz will refund us and to add insult to injury they gave just charged us for a tankful of fuel they are refusing to refund.

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