United States Forums

Start a new topic Change Forum
Advanced search

Advantage Auto Rental, Oakland, CA

Jump to last reply

It was my misfortune to have made reservations to rent a mid-sized car from this group, starting on Tuesday, July 30, 2013. When I arrived, mid-afternoon, there were no vehicles available and my name was added to a list of patrons waiting for one. I was particularly concerned because I had a destination several hours away that I wished to reach before sunset. More than an hour later, my name came up and I got whatever car was turned in at that moment. It happened to be a full-sized Nissan and I was promised that I would get it at the price of the mid-sized, plus an additional discount. I made it to my destination, right at 8 p.m., sunset. What I am complaining about is the bare bones operation of Advantage Auto Rental, which I learned from several sources, frequently does not have vehicles available for clients when they arrive and the haphazard management style in which numerous personnel wander in and out, clueless of company policy and procedure. Men and women personnel had to call some superior office to get instructions on how to handle my case (mid-size to full-sized); they didn't get the answers and told me that it would be settled when I returned. When I returned, there was more confusion, but finally I was charged for the cost of the mid-sized car, no additional discount. I was just glad to get out of there. I want to commend one employee, however. That is Rose. She did not have all the answers, but she was helpful and pleasant. ZZ

4 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement:
  • Fodor's 100 Hotel Award Winners Announced
    by Emily_D Fodor's Editor | Posted on Sep 17, 14 at 01:05 PM
View all United States activity »
  1. 1 Portland Or is a foodie scene
  2. 2 First trip to Portland, OR - looking for recommendations
  3. 3 Trip Report Oregon Road Trip
  4. 4 Itinerary suggestions/advice for driving fr PAlto/Sequoia/GC/LV/Palo Alto
  5. 5 St. Simon, Georgia
  6. 6 Georgetown Washington DC Historic row houses along C&O Canal?
  7. 7 Edison Hotel or Holiday Inn Express manhattan midtown w
  8. 8 Albuquerque to Vegas drive and sights
  9. 9 4 week family trip ideas
  10. 10 Christmas in TX
  11. 11 Looking For Warm Vacation Spot for December in US With 16 Months Old
  12. 12 Staying at holiday inn express midtown manhattan
  13. 13 Lunch near 254 west 54th st.
  14. 14 Priceline: bid for walkable to Alamo/Riverwalk in San Antonio. Possible?
  15. 15 Ben Landa
  16. 16 December 2014 travel. Family w/young adults
  17. 17 First trip to Seattle, WA - what should my "musts" be?
  18. 18 Eating at south Lake Tahoe
  19. 19 Tucson area flooding
  20. 20 Road Trip: Niagara to New York Via Vermont
  21. 21 Storing luggage in Manhattan for a few hours
  22. 22 Restaurant recommendations for Ft. Lauderdale
  23. 23 California
  24. 24 lunch in Boulder CO TODAY!!
  25. 25 San Diego locals-can you advise?
View next 25 » Back to the top