United States Forums

Post New Topic

Recent Activity

View all United States activity »
  1. 1 NYC Play Advice
  2. 2 Trip Report Boston--Another Art Mission
  3. 3 Oregon Itinerary Critique, please.
  4. 4 CA Trip - include Mammoth Lakes OR Yosemite?
  5. 5 Arcadia National Park/ Week in Maine
  6. 6 We're missing one night's hotel accommodation in Glacier NP
  7. 7 Trip Report Kauai - wow, just WOW!!!
  8. 8 Frustrated with VRBO owners
  9. 9 Napa Valley Weekend
  10. 10 2 weeks to see Grand Canyons, ending in Las Vegas, where to start?
  11. 11 A Taste of Alaska’s Bounty
  12. 12 New Hawaii countdown for 2014-15
  13. 13 New York: "It's SOOOOOOOO Touristy"
  14. 14 UPDATED 10 days in Cali: SD to SF
  15. 15 Christmas vacation-Maui or Carribean?
  16. 16 What to do with teenagers in Napa and Mendocino
  17. 17 Drive time from Lynwood to CenturyLink Field
  18. 18 Vegas-GC-Page-Bryce-Zion-Vegas
  19. 19 Driving from Missoula to Many Glacier Hotel
  20. 20 How to break up trip between San Francisco and Laguna Niguel
  21. 21 Brainstorming - city to visit for disabled young man
  22. 22 Driving from Seattle to San Deigo
  23. 23 NYC- LaGuardia to Rye
  24. 24 Carlsbad Caverns
  25. 25 Where to Stay in San Francisco for one night
View next 25 » Back to the top

Advantage Auto Rental, Oakland, CA

Jump to last reply

It was my misfortune to have made reservations to rent a mid-sized car from this group, starting on Tuesday, July 30, 2013. When I arrived, mid-afternoon, there were no vehicles available and my name was added to a list of patrons waiting for one. I was particularly concerned because I had a destination several hours away that I wished to reach before sunset. More than an hour later, my name came up and I got whatever car was turned in at that moment. It happened to be a full-sized Nissan and I was promised that I would get it at the price of the mid-sized, plus an additional discount. I made it to my destination, right at 8 p.m., sunset. What I am complaining about is the bare bones operation of Advantage Auto Rental, which I learned from several sources, frequently does not have vehicles available for clients when they arrive and the haphazard management style in which numerous personnel wander in and out, clueless of company policy and procedure. Men and women personnel had to call some superior office to get instructions on how to handle my case (mid-size to full-sized); they didn't get the answers and told me that it would be settled when I returned. When I returned, there was more confusion, but finally I was charged for the cost of the mid-sized car, no additional discount. I was just glad to get out of there. I want to commend one employee, however. That is Rose. She did not have all the answers, but she was helpful and pleasant. ZZ

4 Replies |Back to top

Sign in to comment.

Advertisement