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Did anybody deal with Hotel-Board.com?

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The very first time used them, and the hotel refused to honor the pre-paid reservation claimimg that they didn't have a contract with that company. Because the claim was made at the check-out, not when the voucher was presented, I'm giving Hotel-Board.com the benefit of a doubt, but after the original promise to help and a refund if need be, having difficulty now getting in touch.
Any experiences?

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