Travel Tips & Trip Ideas Forums

Post New Topic

Recent Activity

View all Travel Tips & Trip Ideas activity »
  1. 1 1-800-841-6436 netflix technical support phone number
  2. 2 Use of ATM cards in foreign country?
  3. 3 Vanagon Road trip Denver to SF
  4. 4 Video memory
  5. 5 Road trip from D.C. to Maine
  6. 6 Trip to eurpoe and sweden
  7. 7 Is there a trick to booking a "comfort" seat?
  8. 8 My Trip to Spain
  9. 9 5 Best travel apps? (open)
  10. 10 Senior lady travels solo
  11. 11 Destination Help (w/ specifics)
  12. 12 Ideas for 1 week trip
  13. 13 travel insurance
  14. 14 Any must-have item for travelling?
  15. 15 Ideas for Ladies Beach Destination October
  16. 16 2nd career ideas for travelers
  17. 17 Backpacking in Europe
  18. 18 Travelocity problems
  19. 19 need to Plan summer holidays
  20. 20 When do you start packing your suitcase(s)?
  21. 21 Sharing/organizing group travel photos
  22. 22 Active locals, beaches, jungle, limited industrialism - Can I have it all?
  23. 23 Food Delicacies of spain
  24. 24 Help planning a family trip to the Grand Canyon this summer!
  25. 25 Too old maybe?
View next 25 » Back to the top

Avis Currency Conversion Scam

Jump to last reply

Just want to make people aware of a scam that Avis car rental has in France and probably other countries. Without informing the customer or getting customer agreement Avis does the foreign currency exchange instead of allowing your credit card company to do it, as is the usual practice, and CHARGES A HEFTY SURPRISE FEE FOR THE "SERVICE".

I recently rented a luxury car (BMW, automatic, diesel) for 16 days in Montpellier, France. The rental fee was substantial but I am happy to pay the agreed upon charge. I used my Capital One MasterCard specifically because Capital One has no foreign currency exchange fee for purchases. For ALL other purchases in foreign countries around the world, hotels, restaurants, merchandise, the credit card company always does the foreign currency exchange when preparing the monthly statement.
My entire transaction was in Euros, with NO mention that Avis would do the currency exchange to dollars.
In this case, I found that my credit card had been charged an extra, unexplained 7%.
After many email exchanges, Avis "customer service" sent me a copy of section 28 of some Avis "rules", that I was never informed about (and not part of the rental agreement) which contains some amazing, blatant stuff. "Charges will be converted --by us unless you submit a written request in advance to have the currency conversion performed by your card issuer." Unless you submit a written request in advance to something you are totally unaware of!!
Further this section 28 says " Our conversion --- will incorporate a processing charge no higher than 3% ---" Well, I guess I'm special; they charged me 7.03% instead of "no higher than 3%".

The point is this: Hotels and restaurants could adopt a "policy", undisclosed to customers, that they will do the currency conversion and then surprise their customers with charges of ...(why stop at 7.03%? ) ... 15% or whatever.

Avis must not be allowed to continue to get away with this scam.

24 Replies |Back to top

Sign in to comment.

Advertisement