Travel Tips & Trip Ideas Forums

Post New Topic

Recent Activity

View all Travel Tips & Trip Ideas activity »
  1. 1 suggestions about noise cancelling earphone
  2. 2 Early trip planning
  3. 3 Something different for family of 6
  4. 4 10 Days in Greece @ End of June
  5. 5 Amtrak's AutoTrain - yes or no?
  6. 6 Best site for last minute travel packages?
  7. 7 What is the most important stuff when you are travelling?
  8. 8 Europe or Asia??? Best Honeymoon destination in February
  9. 9 Help for my wife's 40th with her best friends
  10. 10 Where oh where are we going to go?
  11. 11 Late December, early January travel
  12. 12 Why Do People Bother With Tripadvisor?
  13. 13 Is it necessary to learn native language of the country, where travelling?
  14. 14 Nice, France
  15. 15 Finding deals based on departure location
  16. 16 Travel Tips in the Philippines
  17. 17 St croix or Cancun HELP!
  18. 18 Turkey - Best Route and Mode of Travel
  19. 19 First time travel to Italy
  20. 20 Why Do A Cycling Tour?: A review of various tour companies and general tips
  21. 21 Around the World - 28 Days!
  22. 22 THe case for linen
  23. 23 Wildlife photography courses
  24. 24 Internet Banking Travel Payments
  25. 25 Well Needed Getaway
View next 25 » Back to the top

Avis Currency Conversion Scam

Jump to last reply

Just want to make people aware of a scam that Avis car rental has in France and probably other countries. Without informing the customer or getting customer agreement Avis does the foreign currency exchange instead of allowing your credit card company to do it, as is the usual practice, and CHARGES A HEFTY SURPRISE FEE FOR THE "SERVICE".

I recently rented a luxury car (BMW, automatic, diesel) for 16 days in Montpellier, France. The rental fee was substantial but I am happy to pay the agreed upon charge. I used my Capital One MasterCard specifically because Capital One has no foreign currency exchange fee for purchases. For ALL other purchases in foreign countries around the world, hotels, restaurants, merchandise, the credit card company always does the foreign currency exchange when preparing the monthly statement.
My entire transaction was in Euros, with NO mention that Avis would do the currency exchange to dollars.
In this case, I found that my credit card had been charged an extra, unexplained 7%.
After many email exchanges, Avis "customer service" sent me a copy of section 28 of some Avis "rules", that I was never informed about (and not part of the rental agreement) which contains some amazing, blatant stuff. "Charges will be converted --by us unless you submit a written request in advance to have the currency conversion performed by your card issuer." Unless you submit a written request in advance to something you are totally unaware of!!
Further this section 28 says " Our conversion --- will incorporate a processing charge no higher than 3% ---" Well, I guess I'm special; they charged me 7.03% instead of "no higher than 3%".

The point is this: Hotels and restaurants could adopt a "policy", undisclosed to customers, that they will do the currency conversion and then surprise their customers with charges of ...(why stop at 7.03%? ) ... 15% or whatever.

Avis must not be allowed to continue to get away with this scam.

24 Replies |Back to top

Sign in to comment.