Travel Tips & Trip Ideas Forums

Post New Topic

Recent Activity

View all Travel Tips & Trip Ideas activity »
  1. 1 Traving to Barcelona Spain
  2. 2 Fan 220v or dual volt for travel
  3. 3 Las Vegas to page the Grand Canyon to Phoenix
  4. 4 Tips for tour guides on a week or longer trip
  5. 5 Travel towel?
  6. 6 Train ride from Florida to Alaska
  7. 7 Do any of you have Away luggage?
  8. 8 Favorite budget travel items?
  9. 9 One way to and one way back home?
  10. 10 Irish Pubs and other Fun Things
  11. 11 Holiday ideas urgently needed for mother and daughter holiday
  12. 12 Connection Time for Dulles
  13. 13 What's the most expensive country you have been to?
  14. 14 Ideas for road trip, South Florida up to Charleston, SC
  15. 15 Why Do A Cycling Tour?: A review of various tour companies and general tips
  16. 16 Solo travel in Europe as a 18 year old female
  17. 17 Road trip Houston to Creede Colorado
  18. 18 9 days trip start from Turin, Italy
  19. 19 Fort Lauderdale to New York
  20. 20 4hrs layover at miami international airport enough?
  21. 21 Fliip Key vs VRBO
  22. 22 Question about USD Value in Other Countrues
  23. 23 Trip Report Carryon travel to Rome- One gal's packing list in the Spring
  24. 24 Budapest to Copenhagen trip ideas
  25. 25 What is the best Internet Service Provider in Cairo, Egypt?
View next 25 » Back to the top

Avis Currency Conversion Scam

Jump to last reply

Just want to make people aware of a scam that Avis car rental has in France and probably other countries. Without informing the customer or getting customer agreement Avis does the foreign currency exchange instead of allowing your credit card company to do it, as is the usual practice, and CHARGES A HEFTY SURPRISE FEE FOR THE "SERVICE".

I recently rented a luxury car (BMW, automatic, diesel) for 16 days in Montpellier, France. The rental fee was substantial but I am happy to pay the agreed upon charge. I used my Capital One MasterCard specifically because Capital One has no foreign currency exchange fee for purchases. For ALL other purchases in foreign countries around the world, hotels, restaurants, merchandise, the credit card company always does the foreign currency exchange when preparing the monthly statement.
My entire transaction was in Euros, with NO mention that Avis would do the currency exchange to dollars.
In this case, I found that my credit card had been charged an extra, unexplained 7%.
After many email exchanges, Avis "customer service" sent me a copy of section 28 of some Avis "rules", that I was never informed about (and not part of the rental agreement) which contains some amazing, blatant stuff. "Charges will be converted --by us unless you submit a written request in advance to have the currency conversion performed by your card issuer." Unless you submit a written request in advance to something you are totally unaware of!!
Further this section 28 says " Our conversion --- will incorporate a processing charge no higher than 3% ---" Well, I guess I'm special; they charged me 7.03% instead of "no higher than 3%".

The point is this: Hotels and restaurants could adopt a "policy", undisclosed to customers, that they will do the currency conversion and then surprise their customers with charges of ...(why stop at 7.03%? ) ... 15% or whatever.

Avis must not be allowed to continue to get away with this scam.

24 Replies |Back to top

Sign in to comment.

Advertisement