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What's wrong with uk accommodation

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I got the mail as following :
"Hi Wenyi, Unfortunately we are not affiliated with VIP backpackers and I cannot accept your booking. We did ask VIP Backpackers to take us off their site, and they confirmed that our account was deactivated, yet it seems that they are still taking bookings for us. I have tried contacting them numerous times since receiving your booking, however have not been able to get through. Perhaps you will have better luck. I will keep trying but I do suggest that you contact them and get your deposit back."
I have tried to contact VIP backpackers a few hours ago after I received the mail. Besides, what can I do? I prefer not change my schedule and get the accommodation which is at least the same location(not far), living quality and price.

And then I got another mail from Edinburgh's hostel I have booked. The following is our emils:
"wenyi tang
寄給 Paul
If it's free to change, could you amend the date like this " from 7/26 to 8/2" ? "

"fletcher_recruitment@yahoo.co.uk
寄給 我
Yes that is fine
Thanks
Paul"

"Paul Fletcher fletcher_recruitment@yahoo.co.uk
寄給 我
Hi Wenyi
I am sorry, these beds have now been taken so I only have vacancies from the 28th July onwards, please let me know what you wish to do?
Thanks
Paul"

As a Briton, how would you deal with these matters? Do you have any institute to help you?

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