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Trenitalia experience - baffling, but successful!

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I tried to purchase Florence to Milan tix last night without success. I tried Amex gold, Amex SPG and Aadvantage Visa. All failed. I'm using Safari on an iMac. I've read all the threads here and opened a Capital One card online last night. I also called Visa and they told me there was no hold on the card and they couldn't even see the attempt to use it on Trenitalia. This morning, I had two emails from Amex about a security alert for possible fraudulent use. I called them and explained what I was trying to do. They released the cards, I tried again with the gold card and the transaction went through without a hitch.

I went through this three years ago and can't remember how I resolved it. It's amazing that these problems continue to plague travelers.

btw, I have a pdf of the transaction with PNR code. Do I need to do anything else before we board? For future reference, what is an SMS?

Thanks so much!

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