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TGV europe- help with tickets

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I have been reading many websites and many people have had the same problem. We ordered our tickets from the tgv- french website and were not given the chance to choose pick-up as an option for our tickets. We live in the US and they would not let us change the address from to US. I have been e-mailing and not getting help on how we can get our tickets.
We leave next Wednesday for London. From london we were using the tickets for the chunnel and also for the night train from Paris to Venice. I am unsure as to what we can do. Does anyone have a phone number? Or has anyone had this happen? What did you do in the end? They said they would mail them but they do not have our address. I have e-mailed them our address but have heard nothing.

It was stupid of me to buy these tickets but I wanted to save the couple hundred bucks the American website seems to tack on.

HELP!!! I don't want to pay tons of money for tickets and am starting to feel frantic.

Please, I already know it was stupid of me so no need to remind me. I could just use some friendly advice and pointers. thanks

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