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lost luggage trouble on air france

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Just returned from a great trip only to have it spoiled by the loss of all of our luggage including our purchases.

The Air France agent in Paris mistakenly placed tags on our 4 pieces indicating that we had to get our bags in Milan and recheck it for ouf flight to Boston. He told us that we would have to retireve it in Milan only after the bags had gone down the chute. After speaking to Alitalia (for our Milan to Boston flight) he admitted that it should have been checked through to US. He then prepared correct tags and sent them in a small bag to the baggage handling dept.Great idea!

Apparently this message to change the tags it never got there and our luggage was sent to Milan and retained there. No one can now find them.

It was new luggage and lots of items that whose value cannot be recovered from the airline. All because an agent made a mistake. Just venting to people who can understand. Thanks.

I will write a report of our trip to Italy/Switz/Franca when I recover from this disaster.

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