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Confused about tipping in Swiss restaurants

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Last year my husband and I were in Switzerland for a couple days on the way to Italy. I had not looked up tipping practices for Swiss restaurants. We went to 2 restaurants for dinner in Zurich and 1 in Chur. None of the menus we saw said whether service was included or not, only that tax was. I asked at each restaurant if service was included and they all said no. So we tipped as if nothing was included in the menu prices.

We are now going to Switzerland for a longer trip. Rick Steves says service is included and you only need to round up the bill, no more than 5 to 10%. Lonely Planet says by law, 15% service is included in the prices. So why did all three of these restaurants say no service was included? They did not seem like "tourist trap" types.

I want to tip a fair amount but not be doubling up if a basic service charge is included. So what is a fair amount for good service?

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