Europe Forums

Start a new topic Change Forum
Advanced search

Beware of Alitalia call center charges

Jump to last reply

At the end of August Alitalia discontinued free calls to its call center in Italy. The only number available now is an expensive toll number. We recently received e-mail while in Italy instructing us to call the toll number because "your flight had been rescheduled and to make new reservations." No further details were given. Despite running up 5E in charges for about 3 minutes on hold, our hotel was unable toget through to the call center. (We had received two previous e-mails informing us of a 10 minute delay in departure, obviously not a big deal but the last cryptic e-mail was disturbing.) Since the Alitalia site displayed our flight, we gave up trying to make contact with the call center. The last "you must call the call center" e-mail appears to be just a money raising operation. Beware.

22 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement:
  • Fodor's 100 Hotel Award Winners Announced
    by Emily_D Fodor's Editor | Posted on Sep 17, 14 at 01:05 PM
View all Europe activity »
  1. 1 Question about Liberation Day in the Netherlands
  2. 2 Transport Advice - Heathrow to Kings Cross St/Clink78
  3. 3 Airport advice- from NYC to French Alps, then onto Provence
  4. 4 Cell phones- London and Paris
  5. 5 Family of 4 considering living abroad for 1 or 2 years. Advice?
  6. 6 3 Months in Europe (25 April - 24 July 2015)
  7. 7 Italian itinerary ~ 28 days - review and assistance :)
  8. 8 Chinese Tourists in Paris: Not Always Happy
  9. 9 Stockholm - airport to city during a layover?
  10. 10 Norway and maybe Denmark
  11. 11 Transports in Santorini
  12. 12 Driving from milan to san vigiglio di Marebee .
  13. 13 Portugal and Spain itinerary help -- 11 days in the end of Nov. 2014
  14. 14 Madrid: Atmospheric Old Taverns
  15. 15 Trip Report Spain (Practical) Trip Report
  16. 16 Trip Report Rome, and Eastern Europe by older single woman
  17. 17 Hurtigruten Cruise excursions alternatives, coast of Norway
  18. 18 Olive Oil
  19. 19 Is it worth driving around Southern Tuscany if we don't drink wine?
  20. 20 paris apartment opinion airbnb
  21. 21 Air France strike is extended until 26 September
  22. 22 Pre-Trip Jitters!
  23. 23 Are you following Scotland's upcoming vote on independence?
  24. 24 Trip Report Ortisei and Castelrotto trip report
  25. 25 Trip Report Trip Report : North of Spain
View next 25 » Back to the top