Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 Best of Stockholm in 3 Days
  2. 2 Hotel suggestions in Amsterdam
  3. 3 Stockholm hotels
  4. 4 First EuroTrip decision/planning help
  5. 5 Doing laundry in Iceland?
  6. 6 Barcelona to Marseille (Toulon)
  7. 7 2 weeks Northern Italy Itinerary Suggestion
  8. 8 8 Day trip to Swiss and France
  9. 9 Portugal itinerary suggestions (with Marrakech tossed in)
  10. 10 Need help with Europe itinerary
  11. 11 Kathie & Cheryl plan our 2016 trip to Europe
  12. 12 Trip Report Blissful Airbnbs,Risky Segways,Vegan Tapas: Prague-Hvar-Andalucía-Madrid
  13. 13 Albania by bus in 10 days??
  14. 14 Trip Report Honoring my Father, Belgium, Amsterdam, London and TWO GTGs
  15. 15 Day Trip from London
  16. 16 Euro Quiz # 106 - Countries Loving McDonalds the Most!
  17. 17 Credit cards in Italy & France
  18. 18 Europe Quiz # 106: Countries with Most Vegetarian Restaurants...
  19. 19 Positano - Choosing a Hotel
  20. 20 Portugal and Spain
  21. 21 Switzerland 5 days
  22. 22 Train frequency/schedule for Eastern Europe
  23. 23 Switzerland and Northern Italy, 3 weeks
  24. 24 Rental car in Italy
  25. 25 Another (!) German rail strike
View next 25 » Back to the top

avoiding stuffy and inflexible service at nice european resorts

Jump to last reply

stayed at many wonderful resorts in europe and were shocked by rude and defensive comments by staff members at hotel du lac in riva la garda. beautiful hotel, but guests do not deserve to ne treated as inhospitable as we did, particularly after spending a very hefty sum for a high end room. when politely requesting a simple coffee/tea unit, we were given such grief and made to feel that we were somehow being too demanding. Before being outright rude to us, they first claimed, very defensively and inhospitable, that, well no hotel in Italy does such a thing as coffee or tea in the room. I told them we just came from Hotel Accademia in Verona and they had it without even asking for it. They went on to say, rudely and defensively, well in Italy, no one drinks tea or coffee after ten, the time when their breakfast service ends. after pleading with them more and explaining that it is quite commonplace to have this in most good hotels, they exasperatedly responded, that well the could send up a water heater with personally delivered instructions (like we don't know how to properly operate one) and that as far as the tea bags or coffee - you're on your own - you can buy them in town. what a beautiful resort wasted on lame service !

54 Replies |Back to top

Sign in to comment.