Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 Umbria / Le Marche
  2. 2 Trip Report Our (Somewhat) Laid Back Tour of Old Fave Stops in Italy
  3. 3 Scotland Itinerary Advice
  4. 4 When to buy airline? & booking seats
  5. 5 Theater in London
  6. 6 Driving in Corwall-The Nitty Gritty
  7. 7 Paris/Loire Valley than ?
  8. 8 Food in Positano
  9. 9 스위피 ▼ 접속 :≫sst39.com≪
  10. 10 Paris getaway with my daughter hotel ideas
  11. 11 2 weeks in Europe - itenerary help
  12. 12 스위피 ▼ 접속 :≫sst39.com≪
  13. 13 Katyn massacres
  14. 14 Italy Puglia and Le Marche
  15. 15 EuropeTravel-Trivia Quiz #152
  16. 16 Which cities are a must in Croatia, Bosnia&Herzegovina and Montenegro?
  17. 17 Beginning Itinerary Guidance
  18. 18 3 days in Ortygia Sicily
  19. 19 Airport Transfer from Edinburgh Center to Glasgow Airport
  20. 20 Krakow Day Trips - Renting a car vs. Taking a tour
  21. 21 Antibes or Villefranche-sur-Mer?
  22. 22 Ireland hotel questions
  23. 23 Trip Report Christmas in London; New Year's in Edinburgh
  24. 24 Italy
  25. 25 Credit or debit card or cash in Europe
View next 25 » Back to the top

avoiding stuffy and inflexible service at nice european resorts

Jump to last reply

stayed at many wonderful resorts in europe and were shocked by rude and defensive comments by staff members at hotel du lac in riva la garda. beautiful hotel, but guests do not deserve to ne treated as inhospitable as we did, particularly after spending a very hefty sum for a high end room. when politely requesting a simple coffee/tea unit, we were given such grief and made to feel that we were somehow being too demanding. Before being outright rude to us, they first claimed, very defensively and inhospitable, that, well no hotel in Italy does such a thing as coffee or tea in the room. I told them we just came from Hotel Accademia in Verona and they had it without even asking for it. They went on to say, rudely and defensively, well in Italy, no one drinks tea or coffee after ten, the time when their breakfast service ends. after pleading with them more and explaining that it is quite commonplace to have this in most good hotels, they exasperatedly responded, that well the could send up a water heater with personally delivered instructions (like we don't know how to properly operate one) and that as far as the tea bags or coffee - you're on your own - you can buy them in town. what a beautiful resort wasted on lame service !

54 Replies |Back to top

Sign in to comment.

Advertisement