Rebooking Continental tickets due to Irene
#1
Original Poster
Join Date: Mar 2007
Posts: 330
Likes: 0
Received 0 Likes
on
0 Posts
Rebooking Continental tickets due to Irene
Hi!
I am flying to India tomorrow from SFO (SFO-->EWR-->BOM) and due to Irene the continental website shows my flights as cancelled.
I have been trying to call continental repeatedly but have not been able to get through because of the high call volume --> That is if I can even get through (most times when I call the system drops the call after a brief blurb that the call volume is too high).
I was wondering if you have any advice on how I can get my flights rescheduled?
Appreciate the help!
I am flying to India tomorrow from SFO (SFO-->EWR-->BOM) and due to Irene the continental website shows my flights as cancelled.
I have been trying to call continental repeatedly but have not been able to get through because of the high call volume --> That is if I can even get through (most times when I call the system drops the call after a brief blurb that the call volume is too high).
I was wondering if you have any advice on how I can get my flights rescheduled?
Appreciate the help!
#2
Join Date: Oct 2004
Posts: 2,065
Likes: 0
Received 0 Likes
on
0 Posts
http://www.continental.com/CMS/en-US...elnotices.aspx
about halfway down the page there is a box
How do I rebook or cancel my reservation?
which has links to make changes online
hope this helps!
about halfway down the page there is a box
How do I rebook or cancel my reservation?
which has links to make changes online
hope this helps!
#3
Original Poster
Join Date: Mar 2007
Posts: 330
Likes: 0
Received 0 Likes
on
0 Posts
Thanks! I did try that and I get the following error:
"Continental.com is unable to initiate your flight change request at this time. Please contact Continental Reservations at 1-800-525-0280 to make changes to this Itinerary."
I have been on hold for almost 1.5 hours now and another hour from 8 am to 9 am this morning.
Do you think going to SFO would help? They seem to have a counter there.
"Continental.com is unable to initiate your flight change request at this time. Please contact Continental Reservations at 1-800-525-0280 to make changes to this Itinerary."
I have been on hold for almost 1.5 hours now and another hour from 8 am to 9 am this morning.
Do you think going to SFO would help? They seem to have a counter there.
#4
Join Date: May 2003
Posts: 4,024
Likes: 0
Received 0 Likes
on
0 Posts
If you're close enough to SFO that it seems reasonable for you to get there, the ticket counter there might be your best bet for changing your ticket. With Continental having a hub at EWR, their entire route network will be swamped with cancellations and their phone and web volume this weekend will be mind boggling.
Good luck.
Good luck.
#5
Join Date: Oct 2004
Posts: 2,065
Likes: 0
Received 0 Likes
on
0 Posts
they have check in counters but I don't see a dedicated customer service desk. If they are like United, there is one check in desk for ticketing that is often backed up on a good day.
I'm guessing their lines at SFO will be long but have no idea - if you don't mind waiting there (bring a book) it might be faster....
Looking at online news reports it's running about 3 hours to reschedule flights in person at SFO...
good luck.
I'm guessing their lines at SFO will be long but have no idea - if you don't mind waiting there (bring a book) it might be faster....
Looking at online news reports it's running about 3 hours to reschedule flights in person at SFO...
good luck.
#6
Join Date: Jun 2008
Posts: 12,268
Likes: 0
Received 0 Likes
on
0 Posts
Go to your nearest CO office
for best shot at re-booking this
with a human being... what I had do do
last year around the Iceland volcano
phones did not work for days
Hope you have trip insurance...
Good Luck!
for best shot at re-booking this
with a human being... what I had do do
last year around the Iceland volcano
phones did not work for days
Hope you have trip insurance...
Good Luck!
#8
Join Date: Mar 2005
Posts: 12,001
Likes: 0
Received 0 Likes
on
0 Posts
It sounds like the news about Irene hasn't made headlines on the west coast. That's too bad. Here in the east people have been preparing for days, including rebooking flights days ago and not waiting until the last minute.
#11
Join Date: Jan 2003
Posts: 2,049
Likes: 0
Received 0 Likes
on
0 Posts
I was in a similar situation with our return from Dublin. From the moment I got the email I called the numbers they gave, and the elite service number I had, without success (unless you define success as exhausting you cell phone battery). I finally go through to the elite service desk Saturday night (Saturday afternoon in Houston) and they spent a lot of time looking, but the earliest they could book me was a Tuesday flight on another airline.
I've been pretty happy with CO service since even before I was exalted to elite status, so I would recommend you keep calling, but anticipate that the flight they will get you will be a few days later than you had planned.
I've been pretty happy with CO service since even before I was exalted to elite status, so I would recommend you keep calling, but anticipate that the flight they will get you will be a few days later than you had planned.