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Can travel agents get any better price?

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i'm trying to book a flight for my mother - nothing exciting, just phx to o'hare. given that she's retired, i really want to be sure i'm getting her the best deal possible. she had planned to go through a travel agent until i got involved and started checking fares. i would hate to book a flight and then learn an agent could have done better by her.

i've thought for ages that finding your own flight online is always going to be cheaper. would you say that is actually true?

thanks for any thoughts.

-ann

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