Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 http://www.visit4supplements.com/nitro-boost-max/
  2. 2 Bravofly issue
  3. 3 Connecting through Pearson (Europe-USA) on 2 tickets
  4. 4 BA strike through August! Should I book alternate flights?
  5. 5 Air Berlin flight rebooking fiasco
  6. 6 AC Montreal-FCO: scheduling train to Florence
  7. 7 American Airlines to SAS
  8. 8 Suggestion for travel agent just to book flights?
  9. 9 Solo trip to Spain ..then on to London on own???
  10. 10 Best time to buy tix on Southwest
  11. 11 2017 World's Top 100 Airlines Identified
  12. 12 JFK-LHR-Athens. How much time is needed at Heathrow?
  13. 13 procedure to get tourist visa to austria for Indian
  14. 14 How Many Stamps in Your Passport?
  15. 15 Long flight tips and entertainment
  16. 16 Separate tickets with only carry ons -- do I have to go through customs?
  17. 17 Norwegian Airlines in Chicago
  18. 18 How much time do I need to switch planes in CDG
  19. 19 UA Mileage FF Changes
  20. 20 Travel with iPad on International Flight
  21. 21 Is 8 months too early to buy and international plane ticket?
  22. 22 Is it necessary to book a longer layover for this?
  23. 23 Traveling to US through Madrid
  24. 24 El Salvador plane change
  25. 25 Is it worth looking into a travel agent for booking flights?
View next 25 » Back to the top

British Airways Changing a ticket bought on points... forget about it!

Jump to last reply

Well, my mother finally saved up enough points to fly to Euroupe to visit me and my family in Business class, she has health issues and needs the leg room. She is set to fly home on Monday morning and unfortunately fell ill two days ago. We have visited the hospital and she has been put on a round of strong anitbiotics and pain killers, our first plan was to extend her visit with 2 weeks so that she would hopefully be better when making the 15 hour trip. When we called British Airways they refused to let her change her date of departure because she had already started her trip. Finally, we talked to someone that would let us change her flight but not until the 2nd of April, because according to them that was the only seat avaialable for people who had used points to buy their ticket. Well long story short, I called again asking if we could buy a regular ticket and upgrade her with her remaining BA points but aparently the same dates applied! Then to make matters worse, the ticket agent informed me that she was flagging my mother as a passenger needing a "fit to fly" notice because she said in the phone call I had mentioned that she was not well 3 times, that was their policy which means we would now have to go back to the hospital and get a foriegn doctor to fill in paperwork from their website to state she was okay to fly. So I had to wake up my mother and get her to persuade the ticket agent to not flag her, in doing so she recorded my mother saying that she was able to fly repeatedly. So the lesson is what... don't call customer service asking for help because they just might make it harder on you! I am so disappointed in they way they treat their customers, and it will be the last time me or my family fly BA.

8 Replies |Back to top

Sign in to comment.

Advertisement