Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 I miss USAirways
  2. 2 Major revisions to AAdvantage frequent flyer program
  3. 3 BA Seat Selection
  4. 4 layovers and luggage
  5. 5 Trip Report AA First class LAX to NRT
  6. 6 Southwest "Honors" the Military
  7. 7 Alitalia - Carry on luggage?
  8. 8 Flying from US with a prearranged VOA for Vietnam
  9. 9 Bravofly now doing an old scam again?
  10. 10 Trip Report Asiana Business class SEA-ICN; Thai Air business class ICN-BKK
  11. 11 Any experience with #Mobile Passport?
  12. 12 Short layovers doable from Seattle to Peru?
  13. 13 Mileage Expiration
  14. 14 List of fares from MCI
  15. 15 China Airlines (the one with the pink flower symbol)
  16. 16 Orbitz? FlightHub? Cheapoair?
  17. 17 Qatar Airways - Terrible Customer Service
  18. 18 Hong Kong Air vs China Eastern?
  19. 19 Trip Report Istanbul (Sabiha Gökçen) to Frankfurt–Turkish Airlines–Business Class
  20. 20 Is there a way to track my personal flight travel history?
  21. 21 Traveling to Dubai for first time
  22. 22 Business class for honeymoon from Seattle to Paris
  23. 23 Setting up a flight
  24. 24 Interesting piece on why and how airlines are making you miserable
  25. 25 Brussels or Austrian Airlines?
View next 25 » Back to the top

British Airways Changing a ticket bought on points... forget about it!

Jump to last reply

Well, my mother finally saved up enough points to fly to Euroupe to visit me and my family in Business class, she has health issues and needs the leg room. She is set to fly home on Monday morning and unfortunately fell ill two days ago. We have visited the hospital and she has been put on a round of strong anitbiotics and pain killers, our first plan was to extend her visit with 2 weeks so that she would hopefully be better when making the 15 hour trip. When we called British Airways they refused to let her change her date of departure because she had already started her trip. Finally, we talked to someone that would let us change her flight but not until the 2nd of April, because according to them that was the only seat avaialable for people who had used points to buy their ticket. Well long story short, I called again asking if we could buy a regular ticket and upgrade her with her remaining BA points but aparently the same dates applied! Then to make matters worse, the ticket agent informed me that she was flagging my mother as a passenger needing a "fit to fly" notice because she said in the phone call I had mentioned that she was not well 3 times, that was their policy which means we would now have to go back to the hospital and get a foriegn doctor to fill in paperwork from their website to state she was okay to fly. So I had to wake up my mother and get her to persuade the ticket agent to not flag her, in doing so she recorded my mother saying that she was able to fly repeatedly. So the lesson is what... don't call customer service asking for help because they just might make it harder on you! I am so disappointed in they way they treat their customers, and it will be the last time me or my family fly BA.

8 Replies |Back to top

Sign in to comment.