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aadvantage website

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My experience has been that when I try to book a flight on the aadvantage website with mileadge, It always comes back saying :
There are currently no awards available on for your requested Origin and Destination. Please modify your request or contact AAdvantage Reservations for award opportunities on all AAdvantage participating airlines

yet when I call the airline on the phone, I can always make a reservation with $25 charge.

Do other people have this experience and can I do anything ?

Thank You in advance for your responses

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