What would you do in this room service situation?
Nov 29th, 2004 | 12:52 PM
#21
Joined: Nov 2004
Posts: 6,260
Likes: 0
Phyllis Diller said it best: "NEVER serve food on time because the starving will eat anything!"
You ate it and so you get no refund in my book. You should have sent it back, starving or not, complained about the quality and asked for something else at no aditional charge.
You ate it and so you get no refund in my book. You should have sent it back, starving or not, complained about the quality and asked for something else at no aditional charge.
Nov 29th, 2004 | 01:22 PM
#22
Joined: Feb 2003
Posts: 309
Likes: 0
Intrepid1 in your book if you were the hotel restaurant manager your restaurant would be out of business because of a bad reputation in a heart beat. A customer has abosolutely no obligation to ask for something else to replace crap. A full refund is not out of order. Also room service takes forever to bring something else and he said he didn't have all day.
Nov 29th, 2004 | 02:35 PM
#24
Joined: Sep 2004
Posts: 45,322
Likes: 0
jor, good for you for making that call and good for the mgr. also.
I sure understand since you were in a hurry at the time that you could not send the food back. And the tipping incident is understanable. Glad you advised him of that also.
IMHO if more customers would let management know when there are glitches perhaps customer service/relations would improve.
When I had my insurance agency nothing upset me more than losing a client when they had not brought their problem to my attention. As much as I worked at keeping an eye on everything sometimes things happened. Was always so greatful when a client called to advise me. Even if I did not retain that client it sure gave me a chance to correct the situation for the future.
About room service food I agree with the other posters. Safest bet always seem to be sandwiches and french fries
in most cases.
I sure understand since you were in a hurry at the time that you could not send the food back. And the tipping incident is understanable. Glad you advised him of that also.
IMHO if more customers would let management know when there are glitches perhaps customer service/relations would improve.
When I had my insurance agency nothing upset me more than losing a client when they had not brought their problem to my attention. As much as I worked at keeping an eye on everything sometimes things happened. Was always so greatful when a client called to advise me. Even if I did not retain that client it sure gave me a chance to correct the situation for the future.
About room service food I agree with the other posters. Safest bet always seem to be sandwiches and french fries
in most cases.
Nov 29th, 2004 | 03:02 PM
#25
Joined: Mar 2004
Posts: 40
Likes: 0
Good for you for seeing that the situation was resolved fairly. Being that it is the holiday season, it bears repeating, when in doubt, ask. Don't feel uncomfortable about asking if the gratuity is included. It shows you care! If the food is crummy, call right away, to the concierge. Yes, I usally stick with the good old "turkey club" when in doubt, and don't wan't a hassle. But in a three star place, you should do better than that. I don't know why, but I've never had a bad burger at a Hilton, room sevice. In fact they're usuallly better than most restaurants!
