Travelocity error

Old Sep 26th, 2006 | 08:51 AM
  #1  
Original Poster
 
Joined: Jan 2003
Posts: 4,611
Likes: 0
Travelocity error

Earlier this morning, I purchased a last minute flight and rental car special for this weekend from Travelocity. The problem is that the email confirmation is for a 9AM return flight, not a 9:45PM.

I saved the page when I ordered on my computer, so I know it wasn't an error on my end.

So far I have been on hold at Travelocity for about 20 minutes.

Wish me luck. And patience.

Keith
Keith is offline  
Old Sep 26th, 2006 | 08:56 AM
  #2  
 
Joined: Jul 2005
Posts: 179
Likes: 0
good luck and have patience!
tlf18 is offline  
Old Sep 26th, 2006 | 08:59 AM
  #3  
iceeu2
Guest
 
Posts: n/a
Good luck! Let us know what happens. Be patient(easy to say)!
 
Old Sep 26th, 2006 | 09:00 AM
  #4  
 
Joined: Aug 2005
Posts: 2,498
Likes: 0
Take a deep breath. I hope they can help you. Let us know what happens.
angethereader is offline  
Old Sep 26th, 2006 | 09:01 AM
  #5  
Original Poster
 
Joined: Jan 2003
Posts: 4,611
Likes: 0
I got a person (somewhere in India), not I am holding while she pulls up my reservation.

They need different on hold music.

Keith
Keith is offline  
Old Sep 26th, 2006 | 09:02 AM
  #6  
20 Anniversary
 
Joined: Jan 2003
Posts: 4,651
Likes: 3
Are you still waiting???
Surfergirl is offline  
Old Sep 26th, 2006 | 09:06 AM
  #7  
Original Poster
 
Joined: Jan 2003
Posts: 4,611
Likes: 0
Back on hold again. No acknowledgement of the error, but the lady is checking the availability on the flight I was supposed to have.

Yes, over a half hour now.

Keith
Keith is offline  
Old Sep 26th, 2006 | 09:06 AM
  #8  
GoTravel
Guest
 
Posts: n/a
Hang in there and stand your ground.

You have an email confirmation.
 
Old Sep 26th, 2006 | 09:11 AM
  #9  
Original Poster
 
Joined: Jan 2003
Posts: 4,611
Likes: 0
But the confirmation is wrong.

I'm holding for the 4th time. The lady just checked back to ask a couple of questions that I had already answered.

Thanks for letting me vent here!

Keith
Keith is offline  
Old Sep 26th, 2006 | 09:23 AM
  #10  
 
Joined: Jan 2003
Posts: 734
Likes: 0
Wishing you luck! Keep us updated.
No_name is offline  
Old Sep 26th, 2006 | 09:28 AM
  #11  
Original Poster
 
Joined: Jan 2003
Posts: 4,611
Likes: 0
I now have an email confirmation with the correct flights.

It took over 50 minutes on the phone. Guess I didn't need to have lunch today

Thanks for your support!

Keith
Keith is offline  
Old Sep 26th, 2006 | 09:34 AM
  #12  
 
Joined: Sep 2004
Posts: 2,514
Likes: 0
Thanks for the live "blog" - I couldn't wait to see how it turned out! (Glad it worked out).
Jolie is offline  
Old Sep 26th, 2006 | 09:50 AM
  #13  
 
Joined: Jan 2003
Posts: 734
Likes: 0
Glad it all worked out!
No_name is offline  
Old Sep 26th, 2006 | 10:16 AM
  #14  
iceeu2
Guest
 
Posts: n/a
Keith, I'm so glad you ended up with a walid woucher for your trip!

So, where are you going?
 
Old Sep 26th, 2006 | 10:22 AM
  #15  
 
Joined: Jul 2005
Posts: 179
Likes: 0
Valla Valla?

Wegas?

tlf18 is offline  
Old Sep 26th, 2006 | 11:39 AM
  #16  
Original Poster
 
Joined: Jan 2003
Posts: 4,611
Likes: 0
You have the correct consonant - Wisconsin

Though in the time it took to confirm my flights, the radio show "Whad'Ya Know?" that was part of the reason for the trip, sold out.

Keith
Keith is offline  
Old Sep 26th, 2006 | 11:56 AM
  #17  
 
Joined: Aug 2005
Posts: 2,498
Likes: 0
Oh, too bad. Still, there's lots to do in Madison on the weekends.
My son graduated from the University in May and I miss going there. There are so many good restaurants.
Unfortunately, we're supposed to be rather cool this weekend.
angethereader is offline  
Old Sep 26th, 2006 | 06:40 PM
  #18  
Original Poster
 
Joined: Jan 2003
Posts: 4,611
Likes: 0
Turns out that Travelocity had a general problem today. This came in email tonight:

A recent issue with our Web site may have affected your Last
Minute Deals travel package Milwaukee, WI: Fly & Drive --
Schle-miel! Schle-mazel! Brew City Incorporated! on 9/26/2006. To
avoid potential complications, please check your confirmation
email to ensure that the flights in reservation ####### are
correct.

**If the flights we booked are different from what you chose,
please call our toll-free Customer Service hotline immediately at
1-866-474-8359 to have this discrepancy resolved.**
Keith is offline  
Old Sep 26th, 2006 | 08:51 PM
  #19  
 
Joined: Feb 2003
Posts: 4,203
Likes: 0
Sorry to burst your bubble, Keith, but ALL of the Travelocity support for US point of sale customers are in TEXAS.
TxTravelPro is offline  
Old Sep 27th, 2006 | 04:07 AM
  #20  
Original Poster
 
Joined: Jan 2003
Posts: 4,611
Likes: 0
TxTravelPro, in that case they hired that poor woman right off the plane to the US.

I don't know how many times I had to ask her to repeat what she said, because of her accent.

And no, I don't mean a Texas accent

Keith
Keith is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement -