From my recent contact with their reservation department I am thinking that they are stuffy/rude. Is this true, or am I talking to someone who is just cranky? I have called 3 different times with questions, and always seem to get the same girl with the attitude. My questions are typical ones that everyone likes to know on a trip, especially an expensive one.

hi sam,
yes, it is very stuffy. I live 30 min away, my daughter and hubby went to a ball on Fri night, inc dinner, etc. There are many other nice places. Cheyenne mountain resort, 3 blocks. good luck

If people at the Broadmoor have an "attitude" then it's 'big fish in the little pond' syndrome.
It's not like they're operating the world's classiest hotel or something.
The place has a lot of history and is surrounded by natural beauty. But they cater to a lot of conventions and the rooms are old and tired. It's hardly the Four Seasons New York City.
Nothing more unattractive than people (or hotel staff in this case) who think they're all that when in fact they're just comparing within their own bush league.

I agree, the attitude I got was one of condensation- maybe because I was Crass enough to ask prices. I guess if you have to ask....!
What is the Cheyenne like? I would love to find a nice, yet cheaper alternative.

I also had a bad problem with condensation once at the Broadmoor. You see, the fan in the bathroom didn't work, and I took a long hot shower, and it was a little chilly, and...well, you get the picture.

I have never found the Broadmoor to be stuffy. In fact, I think the staff is one of the more friendly among the luxury hotels/resorts I have been to. As a caveat, I have been going there since I was very young and am familiar with some of the stuff, who know me enough to address me by name.

In addition, the Broadmoor is certainly up to the standards of any of the world's best resorts; it has the distinction of being the only hotel in the United States to have rated both 5 diamonds (AAA) and 5 Stars (Mobil) since the rating system was developed.

I think a stay there is worth every penny.

Stopped there just to see the place last year while in Colorado Springs - couldn't wait to leave. Watched guests snicker as they watched my BF walk into one of their stores (we were dressed in jeans). I wouldn't stay there if the room was paid for.

John you couldn't be more wrong about your comments about Broadmoor's ratings/awards.
Numerous hotels have had both the AAA and Mobil 5 awards, among them:
Peninsula Beverly Hills
Ritz Naples
Ritz SF
Greenbrier
Four Seasons Seattle
Four Seasons Palm Beach
Camelback Inn Phoenix
Mayflower in Washington CT
C Lazy U in Colorado
Little Nell in Colorado
and more........

Please don't give the Broadmoor more credit than it is due. It is a grande dame past its prime, with unique qualities and a beautiful setting which make it a nice retreat, but far from the top of the heap in a country loaded down with great hotels and resorts.

Actually, Brad, I am not wrong. I did not state that the Broadmoor is the only 5 Star/5 Diamond hotel. I stated that it is the only such hotel to have had both ratings since AAA and Mobil started rating hotels.

I don't know how many of you have stayed at the Broadmoor before, but I will repeat that I have always found it to be a quiet and luxurious resort. I have been going there (as well as the Greenbrier) at least once a year since I was 5. Both are understated and seem to cater to a crowd that doesn't need acres of marble and gold water faucets to impress them. They are great American resorts with character. The Broadmoor has not slipped at all in the 20+ years i have been going there.

Many of the other hotels you mention are brand-new, cookie cutter luxury providers. The benefit of Four Seasons and Ritz are that they provide the same thing in all of their hotels. That's great; but it also makes for a somewhat bland and less-than-local experience.