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Have you received an email from an airline requesting an update...

Have you received an email from an airline requesting an update...

Old Oct 7th, 2009 | 01:52 PM
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Have you received an email from an airline requesting an update...

....of info per TSA's requirements? I received an email from Southwest as a Rapid Rewards member requesting I "update" my RR information for "Secure Flight Passenger Data." Has anyone else received something similar?
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Old Oct 7th, 2009 | 02:12 PM
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No. We are flying SW tomorrow.

And be careful not to click on any links - it was in the news this morning, some e-mails like Hotmail, Gmail were compromised - phishers got people's user names and passwords.

But in case this is legit, go to Southwest website (not through your e-mail) to see if it should be updated.

There are new rules about gender and age given to the airlines.
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Old Oct 7th, 2009 | 02:13 PM
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I double-check my e-mail. Nothing from Southwest.
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Old Oct 7th, 2009 | 02:20 PM
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I got the email from SW. When I booked tickets today, they asked that I update my info when I logged in to my SW rapid rewards account. It's legit, but I would go to the website and do it that way, as Dayenu said, I don't like to click thru links in email.

Deb
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Old Oct 7th, 2009 | 03:11 PM
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Yes, I got it too mclaurie - the email came right after I bought a ticket on SWA two days ago. But I was leary too and didn't go through the process following the link. The email made it sound like all airlines are being asked to update this info for TSA, but I have seen nothing in the news or from other airlines about this, so it is kind of strange.
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Old Oct 7th, 2009 | 03:18 PM
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Just a guess - one some airline websites you can save your info so that it automatically fills in the passenger info when buying a ticket. Since the requirement is that this info now includes DOB, sex, and exact match name - it is possible that if you are a FF and have saved this info they are asking you to update.

Or it could be a scam and by this time tomorrow all your bank accounts will be cleaned out.
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Old Oct 7th, 2009 | 03:23 PM
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This is legit.

Employees of my company do a lot of traveling with SW and we got an email from our travel coordinator telling us to update our SWABIZ accounts with our full names.
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Old Oct 7th, 2009 | 03:25 PM
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Here's further proof from SW's web page:

http://www.southwest.com/travel_cent...01TSAREQ091006
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Old Oct 7th, 2009 | 03:35 PM
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Got an e-mail from Delta with a new FF number. Why, I don't know. I will deal with it after vacations.
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Old Oct 7th, 2009 | 03:40 PM
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I got that one too Dayenu!! We must hang out in the same circles!
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Old Oct 7th, 2009 | 04:36 PM
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I also received an email from Southwest requesting the update. It came about a week after I purchased tickets with them.
The TSA request for info was in the news a couple months ago. Your exact name, address, etc. on your ID must match the info on your travel vouchers/tickets.
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Old Oct 7th, 2009 | 04:41 PM
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Dayenu and DebitNM-

Were you already Delta FF members? If not, and you were Northwest members, you were assigned a new Delta FF number as a result of the merger.

Otherwise, not sure why you would get a new number - for failing to link your two accounts when they asked you to, maybe?
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Old Oct 7th, 2009 | 04:58 PM
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I am a Delta FF, but now that you mention it, I may have a NW ff account from when I was trying to book a FF flight on NW.

"As part of the Northwest/Delta merger, your WorldPerks® account is now a SkyMiles account. Please begin using the below SkyMiles account number — instead of your WorldPerks number — for all future Delta, Northwest and partner transactions.

Your new SkyMiles number is"
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Old Oct 7th, 2009 | 05:23 PM
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Were you already Delta FF members? If not, and you were Northwest members, you were assigned a new Delta FF number as a result of the merger.

Otherwise, not sure why you would get a new number - for failing to link your two accounts when they asked you to, maybe?


Exactly... I got letters from Northwest and Delta asking me to merge my miles, and if I didn't by a certain date, I'd be assigned a new FF number.
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Old Oct 7th, 2009 | 06:22 PM
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I also received the SW email, but decided not to follow the link. Determined I would just "update" when I purchase my next ticket.
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Old Oct 8th, 2009 | 03:25 AM
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I received the email, too--couldn't log-on using the link so a few days later went to southwest.com to log-on and check my info where a similar message re: the TSA was posted. This was about a week ago.
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Old Oct 8th, 2009 | 03:34 AM
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AnnMarie_C,
That's exacly what happened to me. Southwest's site made a point of saying the email was legitimate and was NOT a scam of any sort.
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Old Oct 8th, 2009 | 03:45 AM
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I received an e-mail from Southwest, but did not use the link, rather went to the website, where it states you can do the update next time you book flights.
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Old Oct 8th, 2009 | 05:12 AM
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yes i got it too
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Old Oct 8th, 2009 | 06:10 AM
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Thanks for letting me know I wasn't the only one! After hearing about the hacking on emails the other day I did worry.
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