Best Western Peppertree Spokane
Sep 20th, 2006, 12:21 PM
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Best Western Peppertree Spokane
WE PAID BUT LEFT IT WAS SO BAD...We (husband, myself and 12 year old son) booked online through travelocity a half hour before arriving, but when we finally found the place we were shocked at the outside of this dingy place. Since we'd already paid, we figured we were stuck and hoped it would look better inside.
No such luck. The entire place was old and in need of a good cleaning. Dirty elevator and hallway rugs. Coat hangers and trash in the hallways. After viewing three separate rooms, we were at a loss at what to do and went back to the lobby figuring we'd settle for one of the rooms.
We had to wait for one pair of truckers check in while the young woman behind the desk endured the flirting of the drunk one with the prison tattoos. He wanted to know where the closest liquor store was, then argued when he didn't like her answer. His companion was leering nearby showing his remaining teeth. A second group of 4 truckers checked in and wanted to know the price of an in-room massage ($30 1/2 hour, $50 hour). It was clear they thought they were getting something "interesting".
At this point, we'd had enough. Dirt and dinginess is one thing, but we simply did not feel safe staying there, so we left. They informed us we would not get our money back since the room was prepaid. So we went to the Hampton Inn and had a beautiful, clean, safe room. The Hampton Inn was everything that these reviews claim of the Best Western. This Best Western Peppertree is a dive.
I contacted travelocity and the Best Western Corporation and asked for refunds. Best Western Corp contacted the owner who stated the maintenance reports indicated it was clean and that they can't refuse patrons based on appearance. Travelocity ignored my request!
Moral of the story: if you don't have to book online via travelocity, don't! Oh, and I agree, hotels can't turn away prospective guests based on appearance, so steer clear of the Best Western Peppertree and be sure to stay at the Spokane Hampton Inn near the airport!
No such luck. The entire place was old and in need of a good cleaning. Dirty elevator and hallway rugs. Coat hangers and trash in the hallways. After viewing three separate rooms, we were at a loss at what to do and went back to the lobby figuring we'd settle for one of the rooms.
We had to wait for one pair of truckers check in while the young woman behind the desk endured the flirting of the drunk one with the prison tattoos. He wanted to know where the closest liquor store was, then argued when he didn't like her answer. His companion was leering nearby showing his remaining teeth. A second group of 4 truckers checked in and wanted to know the price of an in-room massage ($30 1/2 hour, $50 hour). It was clear they thought they were getting something "interesting".
At this point, we'd had enough. Dirt and dinginess is one thing, but we simply did not feel safe staying there, so we left. They informed us we would not get our money back since the room was prepaid. So we went to the Hampton Inn and had a beautiful, clean, safe room. The Hampton Inn was everything that these reviews claim of the Best Western. This Best Western Peppertree is a dive.
I contacted travelocity and the Best Western Corporation and asked for refunds. Best Western Corp contacted the owner who stated the maintenance reports indicated it was clean and that they can't refuse patrons based on appearance. Travelocity ignored my request!
Moral of the story: if you don't have to book online via travelocity, don't! Oh, and I agree, hotels can't turn away prospective guests based on appearance, so steer clear of the Best Western Peppertree and be sure to stay at the Spokane Hampton Inn near the airport!
Sep 20th, 2006, 12:49 PM
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You already posted this under the don't book at Travelocity banner. Isn't once enough? Other posters have commented you should have driven to the hotel and inspected it BEFORE paying. Chalk this up to experience or being tired, but IT'S ENOUGH, your son learned the $96 lesson.
Sep 20th, 2006, 01:11 PM
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momof2~ is that located in the valley off of I-90? My dh worked at a truck stop during college(Fancher location near Les Schwabb), and oh, the stories he told..
I admit, I used to love teasing the toothless wonders on the c.b., but it was a short lived hobby.. the ones who were able to pronounce two syllable words were somewhat amusing during the wee hours
a shame to generalize though.. many truckers are good clean family people, who can pronounce nuclear.. and let us not forget mother truckers as well.
Hope your next trip through Spokane is better.. we like Residence Inn, Wolff Lodging apartments(three night minumum however), or downtown near the park.
Try to put it behind you and if it looks bad in the lobby, that is the first gut check telling you to run, don't walk, and call an 800 number requesting a better location because of what you observed..
thank heavens you didn't stay and make the best of it.. sometimes, the toothless buy that cheap domestic beer and raise all sorts of cain once they are showered and wanna "talk purty"..
sounds like you made the best choice for your family and don't worry, we all learn from experience.. take care, J.
I admit, I used to love teasing the toothless wonders on the c.b., but it was a short lived hobby.. the ones who were able to pronounce two syllable words were somewhat amusing during the wee hours
a shame to generalize though.. many truckers are good clean family people, who can pronounce nuclear.. and let us not forget mother truckers as well.
Hope your next trip through Spokane is better.. we like Residence Inn, Wolff Lodging apartments(three night minumum however), or downtown near the park.
Try to put it behind you and if it looks bad in the lobby, that is the first gut check telling you to run, don't walk, and call an 800 number requesting a better location because of what you observed..
thank heavens you didn't stay and make the best of it.. sometimes, the toothless buy that cheap domestic beer and raise all sorts of cain once they are showered and wanna "talk purty"..
sounds like you made the best choice for your family and don't worry, we all learn from experience.. take care, J.
Sep 20th, 2006, 02:10 PM
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Spokane has some pretty bad dumps, and you certainly had every right to expect more from the Best Western logo.
When I had a similar experience, I got satisfaction by calling Best Western and explaining my experience to a service representative (not a reservation clerk). If you do this, focus on the dirt, dinge and gloom--not on other guests.
Next time, ask for hotel suggestions at this forum and check property ratings at tripadvisor.com (where I see your review of Peppertree).
Hilton Garden Inn, Oxford Suites, and (as you found) Hampton Inn are good places to spend a night in Spokane.
When I had a similar experience, I got satisfaction by calling Best Western and explaining my experience to a service representative (not a reservation clerk). If you do this, focus on the dirt, dinge and gloom--not on other guests.
Next time, ask for hotel suggestions at this forum and check property ratings at tripadvisor.com (where I see your review of Peppertree).
Hilton Garden Inn, Oxford Suites, and (as you found) Hampton Inn are good places to spend a night in Spokane.
Sep 20th, 2006, 02:31 PM
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We booked a hotel in Toronto once that was almost too gross to stay even one night in - so I do have some empathy, even though it appears you do not think so from your responses to my responses on your other thread.
I have just checked the hotel website - it has 23 photos, although not all of them of the actual hotel. If you complain to BW, I think your only case is one of misrepresentation. I would skip any comments about the other guests, since not feeling comfortable with the other paying customers will likely not be a convincing argument.
By looking at the hotel photo gallery, I suggest you compile whatever objective differences you found in the website photos versus your observations.
If you choose to request a refund based on safety, I think you need to be more objective than mentioning that they were truckers with poor manners and questionable traveling companions. Creepy is not the same as unsafe. So stick with the misrepresentation angle if you want to pursue it.
I have just checked the hotel website - it has 23 photos, although not all of them of the actual hotel. If you complain to BW, I think your only case is one of misrepresentation. I would skip any comments about the other guests, since not feeling comfortable with the other paying customers will likely not be a convincing argument.
By looking at the hotel photo gallery, I suggest you compile whatever objective differences you found in the website photos versus your observations.
If you choose to request a refund based on safety, I think you need to be more objective than mentioning that they were truckers with poor manners and questionable traveling companions. Creepy is not the same as unsafe. So stick with the misrepresentation angle if you want to pursue it.
Sep 20th, 2006, 03:03 PM
#8
Like I said in your OTHER post on this same subject, I think your "review" would have more credence if you didn't reference prison tattoos or missing teeth. What does THAT have to do with how clean or safe a hotel is?
Sep 20th, 2006, 06:00 PM
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I think it is reasonable for you to be concerned about safety when you booked into a motel with people wandering around the halls with "prison tattoos," "missing teeth," "leering," and hoping for the max from a "massage."
Sep 20th, 2006, 06:07 PM
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If tattoos and missing teeth bother a person, I would suggest staying out of Whole Foods, and Powells Book store also (Portland Or) Actually, stay out of certain parts of NY state and Florida...hmmm did I miss any others? 
Sep 20th, 2006, 06:18 PM
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Yes, but Bellagio is very upscale and has hundreds (thousands) of rooms abd it is located in the middle of the Las Vegas Strip. On the other hand, the Peppertree is located in a marginal neighborhood, has many fewer rooms, and it has spooky hallways. The comparion doesn't fit.
Sep 20th, 2006, 06:28 PM
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happy, i got lost in the Bellagio hallways so i think they are scary. (of course i was on the wrong floor, but that's for another time) and i'm sure more crime is committed on the strip than in the best western spokane neighborhood.
Sep 20th, 2006, 06:31 PM
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Sorry, this is the post I was referring to:
"I think it is reasonable for you to be concerned about safety when you booked into a motel with people wandering around the halls with "prison tattoos," "missing teeth," "leering," and hoping for the max from a "massage."
My computer isn't showing the part of that post where it says, "unless it is in a wonderful neighborhood and costs a lot of money". I took the post to mean what it says -- I guess that was a mistake?
Sep 20th, 2006, 08:32 PM
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well, missing teeth and tattoos are popular here, but the fellas all have really groovy Harley's and we love our local bad boys
I love leather and only need a bit more encouragement to get a hog of my own.. J.
I love leather and only need a bit more encouragement to get a hog of my own.. J.
Sep 21st, 2006, 07:06 AM
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jetset1-
Yes, it's the one right of I-90. You seem to be familiar with the place. Most of the posters on here took one look at the tripadvisor photos and reviews and decided I was a stereotyping snob!
Obviously, you couldn't pay me to stay there! I guess I was willing to pay NOT to stay there.
Your comments give me comfort in knowing we made the right choice by following our instincts.
Yes, it's the one right of I-90. You seem to be familiar with the place. Most of the posters on here took one look at the tripadvisor photos and reviews and decided I was a stereotyping snob!
Obviously, you couldn't pay me to stay there! I guess I was willing to pay NOT to stay there.
Your comments give me comfort in knowing we made the right choice by following our instincts.
Sep 21st, 2006, 08:18 AM
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momof2~ hey, you did well considering what else was around.. I am surprised Cops wasn't filming there!
Once when we were traveling, we stayed at a dump(chosen by husband's co-worker) and the manager had to evict the guy from the room before we could check in..
**the shower curtain was missing, but what was more alarming, there were scratch marks on the door, as if someone was being held there and frantic to escape.
A liquor store and video rental, plus a massage parlor, all within walking/spitting distance are always a cautionary sign, as is prominent display of the following items in the glass case:
*Double Bubble container with assorted condoms, free......
*duct tape, always a bad sign
*rubber gloves
*body outline tape
*ipecac syrup to induce vomiting
*framed photo of Jimmy Hoffa in lobby
*disposable cameras
*edible underwear(especially after Labor Day)
*old John Holmes 8mm films
*rental brchures for portable cement mixers, and a "rent one day/get one free" offer
Again, I'm proud of you for leaving the premises, J.
Once when we were traveling, we stayed at a dump(chosen by husband's co-worker) and the manager had to evict the guy from the room before we could check in..
**the shower curtain was missing, but what was more alarming, there were scratch marks on the door, as if someone was being held there and frantic to escape.
A liquor store and video rental, plus a massage parlor, all within walking/spitting distance are always a cautionary sign, as is prominent display of the following items in the glass case:
*Double Bubble container with assorted condoms, free......
*duct tape, always a bad sign
*rubber gloves
*body outline tape
*ipecac syrup to induce vomiting
*framed photo of Jimmy Hoffa in lobby
*disposable cameras
*edible underwear(especially after Labor Day)
*old John Holmes 8mm films
*rental brchures for portable cement mixers, and a "rent one day/get one free" offer
Again, I'm proud of you for leaving the premises, J.
