Is Coronavirus affecting your travel plans?

Old Jul 25th, 2020, 10:59 AM
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If none of the flights were cancelled then you get a credit, assuming you canceled before departure.

If any one of the flights was cancelled before you (involuntarily) cancelled then you are due a refund or credit. I would see this case as a demand, not a request, for a refund , even if you say please

If none of the flights were cancelled before you cancelled then you get a credit. This was voluntary on your part.

But, by all means call. If you don't tell them what you want and you don't ask for what you want then you should fully expect to not get what you want.

My first thought is to start with Orbitz because that is who you paid your money to. Orbitz paid LH and UA or Orbitz paid UA and then UA paid LH. Maybe Orbitz doesn't get their cut until the ticket is used or expired.

But, United told you about the voucher. It sounds like your credit lives with United and you don't need Orbitz any more for this. Find out how much that credit is. Is it for the whole ticket (probably) or just the United part?

I think I would call United. I would ask for a refund even if they weren't required to provide one. Ask for an exception to their policy. Ask to speak to a supervisor and request the refund/exception. If it is a hardship to you not to get the refund, then you can explain why you need it (e.g. you need the credit to live or you are paying credit card interest on it).
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Old Jul 29th, 2020, 09:37 AM
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The (first) refund from SWISS appeared on my credit card today.

Departure day was to be tomorrow. They still owe me for a special "throne" seat fee and a YQ surcharge increase that I had to pay when I rescheduled from early April.

June 27, it became clear that Americans would be banned from flying to EU. I did a search on the SWISS site (they use all upper case letters in their name) for the first leg of the trip and my flight LAX-ZRH was unavailable.

I called that day and told the agent that it looked like my flight was cancelled. He said it was still scheduled but was sold out. No way that was true, not even during normal times would the business class cabin on a 777 be sold out a month in advance of a mid-summer flight. I asked him what to do and he said call a week before the flight

(I used to find out that the flight was unavailable for purchase until months later, October I think.)

June 28 the first leg of the trip was cancelled. I called but could not get through.

June 29 the next two legs were cancelled. Calling didn't work, so I submitted a refund request on their website. I got no reply e-mail.

June 30 the last leg of the trip was cancelled and EU officially announced a ban on Americans.

July 12 I called and the agent said she would submit my refund request. Apparently, there was no record of my online request.

July 26 SWISS sent a refund confirmation saying that the refund would appear on my credit card "shortly". It did, three days later.

Assuming the other SWISS charges come through my only loss will be the 20 Euros that I paid for an OBB train ticket.
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Old Jul 29th, 2020, 11:03 AM
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I actually got a credit from Chase for flights with TAP and Air Corsica because I couldn't reach them at all.

These are provisional credits. A couple of months, they may reach the airlines and decide I'm not entitled to a refund even though the carrier canceled the flights.
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