How are your REFUNDS coming?
Apr 10th, 2020, 05:32 PM
#21
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I had reservations at a hotel to be close to the hospital while our so was having serious surgery. I had to prepay since several conventions that weekend.
I had no trouble getting money back quickly. sadly, no visitors were allowed at hospital. It was hard on my nerves He’s young) but he did well and is home,
I had no trouble getting money back quickly. sadly, no visitors were allowed at hospital. It was hard on my nerves He’s young) but he did well and is home,
Apr 10th, 2020, 07:32 PM
#22
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Time now to exhale Joe Bear. Glad to hear that it went well. Godspeed on full recovery for your son.
Raincitygirl, it took me less than 5 mins at around 7:15am on a weekday. And our Italy trip was to have started Ap 15 for about 5 weeks.
*Most refunding parties are stressing that it'll take 1 or 2 credit card statements to show up. Fair enough.
I am done. The end.
Raincitygirl, it took me less than 5 mins at around 7:15am on a weekday. And our Italy trip was to have started Ap 15 for about 5 weeks.
*Most refunding parties are stressing that it'll take 1 or 2 credit card statements to show up. Fair enough.
I am done. The end.
Apr 10th, 2020, 08:01 PM
#24
AA refunded money for a domestic flight that had the schedule adjusted. I have reservations fully paid at a Spa on May 5. They are now closed thru May 4. I will wait and see when it is adjusted as i doubt they will be able to open on May 4.
Our trip to France in May/June had car rentals, trains, hotel refunded with no charges. I moved forward one apt deposit, but he offered me a refund. One apt which had no deposit paid on it wanted me to pay 50% of the rental. She said all would be fine by May. This was the day before France went into lockdown. The airline is LaCompagne which is a boutique French airline. They have not adjusted their policy for May yet. But they are offering vouchers or ability to reschedule at the same fare you paid. I was planning to roll,it forward, but now I am thinking i may ask for a refund. Will wait a few more weeks.
Our trip to France in May/June had car rentals, trains, hotel refunded with no charges. I moved forward one apt deposit, but he offered me a refund. One apt which had no deposit paid on it wanted me to pay 50% of the rental. She said all would be fine by May. This was the day before France went into lockdown. The airline is LaCompagne which is a boutique French airline. They have not adjusted their policy for May yet. But they are offering vouchers or ability to reschedule at the same fare you paid. I was planning to roll,it forward, but now I am thinking i may ask for a refund. Will wait a few more weeks.
Apr 11th, 2020, 07:46 AM
#25
Apr 11th, 2020, 08:19 AM
#26
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AA,
"Last week, they sent me an email saying that they had now cancelled our flights and that they were offering a credit valid until March 31, 2022. Much better, and I was quite prepared to accept that, but when I cancelled the flight online this morning, I was offered a choice of a credit voucher valid for 24 months or a full refund minus the original cancellation fee. I chose the latter.."
I will soon be in a similar situation and could you help me understand, please, if the airline cancelled your flights, why you had to cancel the flight online? And why are you paying a cancellation fee?
(Trying to understand before it's my turn)
Thanks
"Last week, they sent me an email saying that they had now cancelled our flights and that they were offering a credit valid until March 31, 2022. Much better, and I was quite prepared to accept that, but when I cancelled the flight online this morning, I was offered a choice of a credit voucher valid for 24 months or a full refund minus the original cancellation fee. I chose the latter.."
I will soon be in a similar situation and could you help me understand, please, if the airline cancelled your flights, why you had to cancel the flight online? And why are you paying a cancellation fee?
(Trying to understand before it's my turn)
Thanks
Apr 11th, 2020, 09:14 AM
#27
AA,
"Last week, they sent me an email saying that they had now cancelled our flights and that they were offering a credit valid until March 31, 2022. Much better, and I was quite prepared to accept that, but when I cancelled the flight online this morning, I was offered a choice of a credit voucher valid for 24 months or a full refund minus the original cancellation fee. I chose the latter.."
I will soon be in a similar situation and could you help me understand, please, if the airline canceled your flights, why you had to cancel the flight online? And why are you paying a cancellation fee?
(Trying to understand before it's my turn)
Thanks
"Last week, they sent me an email saying that they had now cancelled our flights and that they were offering a credit valid until March 31, 2022. Much better, and I was quite prepared to accept that, but when I cancelled the flight online this morning, I was offered a choice of a credit voucher valid for 24 months or a full refund minus the original cancellation fee. I chose the latter.."
I will soon be in a similar situation and could you help me understand, please, if the airline canceled your flights, why you had to cancel the flight online? And why are you paying a cancellation fee?
(Trying to understand before it's my turn)
Thanks
Apr 11th, 2020, 10:28 AM
#28
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On the one hand, one might argue that it would be dumb-all-over, a rookie mistake, to ignore the Biz 101 maxim 'Never Disrespect your client base with stubbornness around refunding for righteous causes'. But then what about the idea that 'businesses cannot continue without cash flow income and won't be there next time for their traveling clientele?' Rock and a hard place, no?
Maybe also a lesson in the importance of travel insurance.
I am done. The headache.
Maybe also a lesson in the importance of travel insurance.
I am done. The headache.
Last edited by zebec; Apr 11th, 2020 at 10:30 AM.
Apr 11th, 2020, 12:00 PM
#29
Apr 11th, 2020, 12:27 PM
#30
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Good question, YesTravel. I dunno about most folks and most policies, but the very first call that I made as cancellation seemed inevitable, was to call our insurance company (for retired teachers) and make inquiries. I was told then that yes, all of our expenditures were covered, including the most critical: our villa rental. Interestingly btw, Trip Advisor just emailed us and said that they are going to bat for us to get our refund back from another, separate rental from that same trip--an unexpected service that was totally unprompted. And welcome!
dun and
dun and
Apr 11th, 2020, 05:59 PM
#33
AA,
"Last week, they sent me an email saying that they had now cancelled our flights and that they were offering a credit valid until March 31, 2022. Much better, and I was quite prepared to accept that, but when I cancelled the flight online this morning, I was offered a choice of a credit voucher valid for 24 months or a full refund minus the original cancellation fee. I chose the latter.."
I will soon be in a similar situation and could you help me understand, please, if the airline cancelled your flights, why you had to cancel the flight online? And why are you paying a cancellation fee?
(Trying to understand before it's my turn)
Thanks
"Last week, they sent me an email saying that they had now cancelled our flights and that they were offering a credit valid until March 31, 2022. Much better, and I was quite prepared to accept that, but when I cancelled the flight online this morning, I was offered a choice of a credit voucher valid for 24 months or a full refund minus the original cancellation fee. I chose the latter.."
I will soon be in a similar situation and could you help me understand, please, if the airline cancelled your flights, why you had to cancel the flight online? And why are you paying a cancellation fee?
(Trying to understand before it's my turn)
Thanks
Apr 11th, 2020, 06:28 PM
#34
I filed last week but have heard nothing. I thought the policy through USAA was better but we always do it just to get us home in case of medical issue. We buy tickets with Chase Sapphire Reserve so they are great for coverage. It is called CF travel insured international. Crum and Forster. Someone on Fodors said they were good and the others were horrid. I tried at Christmas with a policy I bought through insure my trip and they gave us nothing for trip interruption which is what happened.
Apr 12th, 2020, 11:40 AM
#35
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It is a mad, mad world right now. After reading this, I was incented to call airlines' customer service. Mixed responses. We had a lot of planned travel this week ... as well as my kid had planned travel since she was studying abroad and came home early. Here is my blow by blow.
THE GOOD
- American Airlines: refunded our seat reservation fee within 24 hours of flight cancellation (codeshare with Finnair)
- AirBnB: refunded multiple reservations including all service fees, non-refundable deposits, etc. Responded and refunded quickly.
- AIG Travel Guard: paid for a flight cancellation with AmEx platinum
THE BAD
- Finnair: flight has been cancelled for over a month. No $$ yet. "will be delayed up to 8 weeks". Uh, no. That is outside the window I can dispute it. I will put a note in my calendar to dispute it with my credit card if no refund within 60 days of original flight.
- Norwegian Air: flight has been cancelled for over a month. No $$ yet. NO timeframe for a refund. see above note about possible dispute.
- Royal Air Maroc: flight has been cancelled for about 2 weeks. No $$ yet. No phone customer service (they are not answering) or estimate time of refund. see note above.
- SAS: flight was cancelled. Awaiting refund.
- Lufthansa: flight was cancelled. Awaiting refund.
THE UGLY
- Travel Agent: We had a fully pre-paid trip booked. Borders are closed. I have confirmed that at least one of the hotels we were scheduled to stay in is closed. Some offer 100% refunds, some are non-refundable.
We asked for :
-- a full refund .... NO
-- a postponement (we will use same agency again and they can keep our money)... NO.
-- a partial refund: we will pay non-refundable deposits and a fee to the agent for a partial refund.... NO.
-- they finally agreed to refund about 30% of the trip cost. We would receive on March 23rd. Which has come and gone. When we emailed on that date, we were told "the office is closed for 2-3 weeks".
=> I am waiting for resolution, but when it happens I will come back with feedback. More chapters to be written.
- TAP Air Portugal: should have received a full refund, received a credit voucher. Has been disputed with credit card.
- Czech Airlines: should have received a full refund, received a credit voucher. Has been disputed with credit card.
THE GOOD
- American Airlines: refunded our seat reservation fee within 24 hours of flight cancellation (codeshare with Finnair)
- AirBnB: refunded multiple reservations including all service fees, non-refundable deposits, etc. Responded and refunded quickly.
- AIG Travel Guard: paid for a flight cancellation with AmEx platinum
THE BAD
- Finnair: flight has been cancelled for over a month. No $$ yet. "will be delayed up to 8 weeks". Uh, no. That is outside the window I can dispute it. I will put a note in my calendar to dispute it with my credit card if no refund within 60 days of original flight.
- Norwegian Air: flight has been cancelled for over a month. No $$ yet. NO timeframe for a refund. see above note about possible dispute.
- Royal Air Maroc: flight has been cancelled for about 2 weeks. No $$ yet. No phone customer service (they are not answering) or estimate time of refund. see note above.
- SAS: flight was cancelled. Awaiting refund.
- Lufthansa: flight was cancelled. Awaiting refund.
THE UGLY
- Travel Agent: We had a fully pre-paid trip booked. Borders are closed. I have confirmed that at least one of the hotels we were scheduled to stay in is closed. Some offer 100% refunds, some are non-refundable.
We asked for :
-- a full refund .... NO
-- a postponement (we will use same agency again and they can keep our money)... NO.
-- a partial refund: we will pay non-refundable deposits and a fee to the agent for a partial refund.... NO.
-- they finally agreed to refund about 30% of the trip cost. We would receive on March 23rd. Which has come and gone. When we emailed on that date, we were told "the office is closed for 2-3 weeks".
=> I am waiting for resolution, but when it happens I will come back with feedback. More chapters to be written.
- TAP Air Portugal: should have received a full refund, received a credit voucher. Has been disputed with credit card.
- Czech Airlines: should have received a full refund, received a credit voucher. Has been disputed with credit card.
Apr 12th, 2020, 01:20 PM
#36
Wow, surfmom, what an ordeal.
I've filled out the form requesting a refund from United for our upcoming flights to Lisbon which have been cancelled.
If I don't hear back from them or Expedia by Thursday, I will file a dispute with my credit card company for the flights (Expedia took the money, but United wants to issue a credit, which we don't want).
My credit card company has credited me for the dispute with Lufthansa over paid assigned seats from a trip in March. I've contacted Lufthansa to request a refund for paid seat assignments for a trip in late April. It's only been a week, but they haven't bothered to even send a canned response. I'll give them another week, then take up with my credit card company.
I've filled out the form requesting a refund from United for our upcoming flights to Lisbon which have been cancelled.
If I don't hear back from them or Expedia by Thursday, I will file a dispute with my credit card company for the flights (Expedia took the money, but United wants to issue a credit, which we don't want).
My credit card company has credited me for the dispute with Lufthansa over paid assigned seats from a trip in March. I've contacted Lufthansa to request a refund for paid seat assignments for a trip in late April. It's only been a week, but they haven't bothered to even send a canned response. I'll give them another week, then take up with my credit card company.
Apr 12th, 2020, 01:26 PM
#37
"I've filled out the form requesting a refund from United for our upcoming flights to Lisbon which have been cancelled."
My son just called UA this am and they gave him a refund immediately. since they were changing their previous policy and would be announcing it in a day or so.
Surfmom -- what an ordeal. I can only imagine how much time that is taking.
My son just called UA this am and they gave him a refund immediately. since they were changing their previous policy and would be announcing it in a day or so.
Surfmom -- what an ordeal. I can only imagine how much time that is taking.
Apr 12th, 2020, 02:13 PM
#38
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Melnq8 yestravel yes, i have a long list! Luckily, I am pretty organized, so keep emails. I have them printed out with when I requested the refund and a printout of the refund request. The only upside is that it has been a good distraction in this world of chaos. I have kids who are very upset and sad about cancelled study abroad, internships cancelled, graduation, prom, senior spring, etc.
Apr 12th, 2020, 04:43 PM
#39
Melnq8 yestravel yes, i have a long list! Luckily, I am pretty organized, so keep emails. I have them printed out with when I requested the refund and a printout of the refund request. The only upside is that it has been a good distraction in this world of chaos. I have kids who are very upset and sad about cancelled study abroad, internships cancelled, graduation, prom, senior spring, etc.
Apr 12th, 2020, 05:48 PM
#40
Today's NYTimes has an article on refunds in today's travel.
https://www.nytimes.com/section/travel
https://www.nytimes.com/section/travel
