CAPITAL ONE CARD: NOT FUNNY
May 4th, 2017, 10:03 AM
#1
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CAPITAL ONE CARD: NOT FUNNY
So I went to use my Capital One Debit/credit card yesterday in Rome and got asked for a 6 digit pin.
LONG story, and two calls to the states later, I have now been assured by two different CAP ONE reps that I am to add two zeros to the END/BEGINNING of my PIN in order to get to six digits. So WHICH do I do -- the end or the beginning? I don't want to get locked out again!!
Plus they asked for a pin when I tried to use it in a store, with no indication of how many digits they wanted.
Has anyone been using a Cap One card here in Italy and KNOW what the correct thing to do is? I'm not laughing.
Thanks in advance!
TF
LONG story, and two calls to the states later, I have now been assured by two different CAP ONE reps that I am to add two zeros to the END/BEGINNING of my PIN in order to get to six digits. So WHICH do I do -- the end or the beginning? I don't want to get locked out again!!
Plus they asked for a pin when I tried to use it in a store, with no indication of how many digits they wanted.
Has anyone been using a Cap One card here in Italy and KNOW what the correct thing to do is? I'm not laughing.
Thanks in advance!
TF
May 5th, 2017, 07:37 AM
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If you are using an ATM, punch in your 4 digit PIN number and then hit ENTER. The ATM should accept any PIN with 4 to 6 digits.
If it doesn't work, go into the bank and see a teller.
Re buying in a store, again 4 digits and hit enter. You NEVER tell your PIN number to anyone including a store clerk.
If it doesn't work, go into the bank and see a teller.
Re buying in a store, again 4 digits and hit enter. You NEVER tell your PIN number to anyone including a store clerk.
May 6th, 2017, 01:04 AM
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Thanks very much.
I haven't retried it in a store yet, but I got it to work in the machine THAT ASKS FOR 6 DIGITS by adding two zeros at the END. I still don't know what to do if it just tells me to enter a code. I guess I will first try 4 then move to 6 if that doesn't work. Very frustrating all around.
I DID try just putting in my regular code of 4 digits and enter it didn't like that.
Yes, this is the debit card which I had planned to use mainly to take out cash, but when that didn't work I tried to use in a store. (Capital One has no International Fees and a good exchange rate.)
Very frustrating way to spend vacation time!
TF
I have a BOA Travel Card which also does not have fees (the travel one only) but I can't take cash out with it and the fees on the debit card are beyond absurd.
I haven't retried it in a store yet, but I got it to work in the machine THAT ASKS FOR 6 DIGITS by adding two zeros at the END. I still don't know what to do if it just tells me to enter a code. I guess I will first try 4 then move to 6 if that doesn't work. Very frustrating all around.
I DID try just putting in my regular code of 4 digits and enter it didn't like that.
Yes, this is the debit card which I had planned to use mainly to take out cash, but when that didn't work I tried to use in a store. (Capital One has no International Fees and a good exchange rate.)
Very frustrating way to spend vacation time!
TF
I have a BOA Travel Card which also does not have fees (the travel one only) but I can't take cash out with it and the fees on the debit card are beyond absurd.
