I was recently was told by Buquebus that my ticket, which I purchased online, had been “lost”. Can someone explain what that means – how can an electronic ticket be “lost”? I was given a specific email address to write to and explain my situation, which I did, asking for a refund. To date, I have not received any response (it has been over 2 weeks). I have not seen any bad reviews for Buquebus online, so I am baffled as to why they have not responded. Any suggestions for an English-only (American) customer? Thanks in advance!

Are you in Argentina or back in the US now?

In the U.S.

If you wish, e-mail me to albertovgalloATyahoo.com a copy of the mail you sent them and I'll call Buquebus.

Do you have the name of the employee you talked to about this claim?

BTW, I have noticed none of the oh so helpful DEs they have at the "other place" has answered your post, as of this writing.

Thanks, avrooster - yes I noticed that too . Hmmm... I will email you the message I sent to Buquebus. Thanks so much!

Well, tnjazzgal, Buquebus says you apparently did not properly change the date of your ticket, as their system says you should have used it on Sept. 30.

Since you did not, it is "lost", as indicated in the "small print".

They say that if you had properly changed the date, you would have a new electronic ticket, with another number.

I'm sorry I could do no better than that.

Let's have you back down here soon.

For LOL: http://tinyurl.com/adw38av