What phrases or words are important to know in Northern Italy. I have been to Paris and France few times and have survived knowing just a few basic French words. Do most people know a little English if you start out with courteous "hello's" etc?

In general I try to have the basic Hello, Good-bye, Thank You, You're Welcome. These result in a smile and they're happy that you are using a few of their words.

Then How Much and The Bill Please might come in handy.

A few words that are useful to understand are Entrance and Exit.

Of course, most people across most of Europe will endeavour to assist strangers with communication difficulties. But it pays to know a few words in the language of whatever country you are visiting, and, as both the original poster and Myer imply, the list of courtesy phrases that you really must learn need only be quite brief. To those already mentioned, I would definitely add numbers from 1 to 20, and then 30, 40, 50, etc., and especially if you are planning on eating in cafes in out-of-the-way villages, then know basic terms for food and drink essentials.

Not to attempt to use a few words of the local language (however few, even just saying 'good morning') hints of an arrogance towards language that will make you few friends. In practice, though, and particularly in the tourist service industry, you will find in northern Italy a high number of folk able and willing to speak English with you.
Hope these few thoughts help.
Nicky Gardner
hidden europe magazine
http://www.hiddeneurope.co.uk

Where, When, How
is, does, and work
and then add some nouns
toliette
machine
train
hotel
etc

Many years ago I was in Lucerne and wanted to take the funicular up to Gutsch (when it was open).

I walked into the little diner in front of the funicular and asked for change (politely). The girl behind the counter said "good morning". I thought she didn't understand me so I repeated asking for change.

She repeated "Good Morning". It then occured to me. "Good morning, could I get some change?".

Amazing how she suddenly understood.

a key phrase to know is "where is the bathroom?" I know, chuckle...but I am serious.

"where's the toilet" is a good one to know... and don't be a prude and be afraid to say toilet...

"beer please" is another good one

as with "piss off, freak!"

>"where is the bathroom?"
You can't have a bath in here, if you're looking for the toilet it's <....>

"I'm sorry I don't speak Italian" (practiced enough so you can say it easily without stumbling with an apologetic smile on your face).

"a glass of white wine please"