Warning NEVER BOOK at Castro Exclusive Residences Barcelona!
Oct 24th, 2014, 09:57 AM
#21
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I have seen reviews on booking.com that are 180 degrees opposite for the same hotel.
Same on TA and even Fodors.
Who do you trust?
"It all comes down to expectations being out of line with reality. I mean, if you want 24/7 reception access, pay for a place with 24/7 reception staff. "
Tend to agree..
Same on TA and even Fodors.
Who do you trust?
"It all comes down to expectations being out of line with reality. I mean, if you want 24/7 reception access, pay for a place with 24/7 reception staff. "
Tend to agree..
Oct 24th, 2014, 10:40 AM
#22
""It all comes down to expectations being out of line with reality. I mean, if you want 24/7 reception access, pay for a place with 24/7 reception staff. "
Tend to agree.."
Me too. When I took Amtrak to San Francisco I knew there was a good chance I would arrive late, so instead of booking one of the B&Bs that looked interesting I booked a hotel with a 24 hour front desk. Places with shorter hours sometimes have work-arounds, but you have to arrange them ahead of time, and there's always the chance something will go wrong.
Tend to agree.."
Me too. When I took Amtrak to San Francisco I knew there was a good chance I would arrive late, so instead of booking one of the B&Bs that looked interesting I booked a hotel with a 24 hour front desk. Places with shorter hours sometimes have work-arounds, but you have to arrange them ahead of time, and there's always the chance something will go wrong.
Oct 24th, 2014, 11:15 AM
#25
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The more Fodorites with high dudgeon over a very possible probably troll the more the headlines scream on the current list of threads. Best things for this seemingly bogus attack on an establishment for whatever reason - just ignore it and it will fade into Fodor's Black Hole forever with few seeing it. But top it and it keeps in bold tarring and feathering this establishment - many just read the thread titles and never open.
Let it sink NOW!
Let it sink NOW!
Oct 25th, 2014, 04:00 AM
#26
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Sojourn: >>Money would have made it all OK. <<
It would have helped. Or do you reject the idea of compensation (in the form of an upgrade or otherwise) as a way to set things straight with a justifiably dissatisfied customer?
It would have helped. Or do you reject the idea of compensation (in the form of an upgrade or otherwise) as a way to set things straight with a justifiably dissatisfied customer?
Oct 25th, 2014, 04:04 AM
#27
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Robert: >>> but I want to know information like this.< Even if it's bogus?<<
Well, since we have no way of proving it's bogus, this type of information is useful when part of the total research on a property or service. If 9 out of 10 expressed satisfaction with the place, I might discount the one complaint. If 6 out of 10 had a similar complaint, that would get me thinking about looking elsewhere.
Well, since we have no way of proving it's bogus, this type of information is useful when part of the total research on a property or service. If 9 out of 10 expressed satisfaction with the place, I might discount the one complaint. If 6 out of 10 had a similar complaint, that would get me thinking about looking elsewhere.
Oct 25th, 2014, 04:27 AM
#28
I do want to know and after such a warning I'll do my own extensive research if I ever considered staying there. So what if she's a first poster with a negative post. After such an experience in the cold with children I'd want to tell everyone.
Oct 25th, 2014, 07:51 AM
#29
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People always seem to try to pick one aspect of an issue and ignore all other aspects.
Odin, if I am the person charged with keeping the machine working and I take my wife out to dinner, do you expect me to check for phone messages every 15 minutes while I'm at dinner and if someone is having a problem, jump up and leave my wife sitting while I run to the office to fix the problem?
It is not how long it takes to fix the problem that matters, it is how long it takes before I am there to fix the problem. If I am not paid to be on-call 24/7, your expectations may well be out of line with reality don't you think?
So I will say again, if you want 24/7 reception service which is in fact what the OP is really saying they expected to get, then PAY FOR IT. Otherwise, if the machine isn't working, come back when Reception is open on Tuesday morning.
Vincenco, I do not consider the OP's complaint justified.
Micheline, are you in the habit of arriving at a hotel with no reception staff; in the evening; in the cold and with children?
I would not 'want to tell everyone' if it were me. I'd be embarassed to admit I took such chances with young children to take care of. Book a hotel with 24 hour Reception staff.
Odin, if I am the person charged with keeping the machine working and I take my wife out to dinner, do you expect me to check for phone messages every 15 minutes while I'm at dinner and if someone is having a problem, jump up and leave my wife sitting while I run to the office to fix the problem?
It is not how long it takes to fix the problem that matters, it is how long it takes before I am there to fix the problem. If I am not paid to be on-call 24/7, your expectations may well be out of line with reality don't you think?
So I will say again, if you want 24/7 reception service which is in fact what the OP is really saying they expected to get, then PAY FOR IT. Otherwise, if the machine isn't working, come back when Reception is open on Tuesday morning.
Vincenco, I do not consider the OP's complaint justified.
Micheline, are you in the habit of arriving at a hotel with no reception staff; in the evening; in the cold and with children?
I would not 'want to tell everyone' if it were me. I'd be embarassed to admit I took such chances with young children to take care of. Book a hotel with 24 hour Reception staff.
Oct 25th, 2014, 08:47 AM
#30
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I don't want to offend anybody, but I feel I must make this note...
...Some regular, long-time, and those very active members of this forum, they sometimes act like they OWN the place. Too many time they use this forum like a private, hi-class, exclusive club for a close-knit "family" to chat, schmooze — and quarrel...
Time and again I happen to noticed their patronizing (and sometimes rude) approach to "newcomers" who may not be as experienced in traveling, or their English might not be as perfect, or they're not as versed in expressing themselves in writing.
Please give others some slack. This forum is for people to ask questions when they're planning a trip, or tell about their experience. A response like "Surely the rantings of a novice traveler" is elitist and condescending (especially when the post referred to was 95% positive).
If you guys mock novice travelers — they will probably go somewhere else.
Which I'm not you'll regret.
...Some regular, long-time, and those very active members of this forum, they sometimes act like they OWN the place. Too many time they use this forum like a private, hi-class, exclusive club for a close-knit "family" to chat, schmooze — and quarrel...
Time and again I happen to noticed their patronizing (and sometimes rude) approach to "newcomers" who may not be as experienced in traveling, or their English might not be as perfect, or they're not as versed in expressing themselves in writing.
Please give others some slack. This forum is for people to ask questions when they're planning a trip, or tell about their experience. A response like "Surely the rantings of a novice traveler" is elitist and condescending (especially when the post referred to was 95% positive).
If you guys mock novice travelers — they will probably go somewhere else.
Which I'm not you'll regret.
Oct 25th, 2014, 08:48 AM
#31
No I'm not in the habit of arriving in the cold with children with no reception staff but I did arrive in Berlin at 8 p.m with no reception staff and a faulty entry machine. Had to wait two hours to be let in. Never reported here or TA as I was well compensated with apologies from the hotel. OP has legitimate reason to complain.
Oct 25th, 2014, 09:02 AM
#33
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...Some regular, long-time, and those very active members of this forum, they sometimes act like they OWN the place. Too many time they use this forum like a private, hi-class, exclusive club for a close-knit "family" to chat, schmooze — and quarrel...
Time and again I happen to noticed their patronizing (and sometimes rude) approach to "newcomers" who may not be as experienced in traveling, or their English might not be as perfect, or they're not as versed in expressing themselves in writing.>
Hey hey mamnamia2 - I've been railing against this obnoxious nature of some Fodorgarchs for years and gave up - only made me the targer of their venom but good to call a spade a spade.
Too many newcomers have been bullied away by sharp critical comments - it's bad for Fodor's as those newbies are oft the ones who buy products - respond to advertising, etc.
Fodorgarchs - some of them - yes need to treat new posters with respect they deserve - us old farts they can castigate but new ones should be treated with kids gloves and not the boisterous bellicose way some Fodorgarchs always want to do - to show whatever.
So mamamamia2 - cheers to you for calling them out.
Time and again I happen to noticed their patronizing (and sometimes rude) approach to "newcomers" who may not be as experienced in traveling, or their English might not be as perfect, or they're not as versed in expressing themselves in writing.>
Hey hey mamnamia2 - I've been railing against this obnoxious nature of some Fodorgarchs for years and gave up - only made me the targer of their venom but good to call a spade a spade.
Too many newcomers have been bullied away by sharp critical comments - it's bad for Fodor's as those newbies are oft the ones who buy products - respond to advertising, etc.
Fodorgarchs - some of them - yes need to treat new posters with respect they deserve - us old farts they can castigate but new ones should be treated with kids gloves and not the boisterous bellicose way some Fodorgarchs always want to do - to show whatever.
So mamamamia2 - cheers to you for calling them out.
Oct 25th, 2014, 09:19 AM
#34
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Sojourn: >>Micheline, are you in the habit of arriving at a hotel with no reception staff; in the evening; in the cold and with children?<<
Apparently, you're unfamiliar with the phrase "$hit happens." But congratulation people like you who are in full control of every situation.
Oh, wait. I picked out one part of your post. That's not allowed.
Apparently, you're unfamiliar with the phrase "$hit happens." But congratulation people like you who are in full control of every situation.
Oh, wait. I picked out one part of your post. That's not allowed.
Oct 25th, 2014, 04:04 PM
#35
PQ and mamamia . . . the OP and her friend registered and will never be heard from again. NOT because anyone was 'mean' to them but because they have registered on at least 3 different travel sites (may be more, but I've only seen 3) to complain and move on, job done.
They have no intention of 'participating' on Fodors or any of the other sites - and not because they were 'abused' or bullied.
It was NOT because of the ESL or any other such thing. They hit and ran . . .
They have no intention of 'participating' on Fodors or any of the other sites - and not because they were 'abused' or bullied.
It was NOT because of the ESL or any other such thing. They hit and ran . . .
Oct 25th, 2014, 05:58 PM
#36
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...But that does not make "them" fake or their complaint bogus, and that's the critical issue here. After all, we realize there were very similar complaints about this establishment in TA... As travelers, that's a piece of information we want to know.
Some people get frustrated more than others, enough to feel the need to express it all over the net, some are not as familiar with the intricacies of these forums, and some are not as good in English....
...Live and let live.
Some people get frustrated more than others, enough to feel the need to express it all over the net, some are not as familiar with the intricacies of these forums, and some are not as good in English....
...Live and let live.
