willit

"The list is endless."

We need some way of compensating for 20% tips and sales tax added on at the end.

pariswat

Maitaitom

I do the same.
But...
- when I put petrol in the car in Guadeloupe, the rental didn't have me pay one cent and even refunded the cost of petrol - so we ended up in a good restaurant.
- when I did an enormous scratch on my rental in Ljubjlana, I was refunded because I had taken (for once) an insurance - so we ended up in a good restaurant.

So I don't save money - I jsut use a good restaurant as an incentive for not destroying the car or getting fined

Nikki

Maitaitom, that's how I see it too. Things like that time we got flashed by a speeding camera while a motorcycle passed us on the way over the Pyrenees but no ticket ever came and the time a friendly mechanic in the French countryside helped remove the scratch on our rental car made when a post in a Toulouse construction zone jumped out at the car are bonuses worth celebrating. I'm trying to remember how we got rid of the green paint left on the rental car when my husband backed into that ancient Roman monument in a Portuguese hill town. I think it was the friendly innkeeper who came to the rescue. I'm still not sure why the ancient Roman monument was painted green.

I am in awe of the perfect people here who never make mistakes.

NYCFoodSnob

Many people have become complacent. In some places, service is so bad, you get what you get, and that's life. Some people accept being treated poorly because they don't believe they deserve better.

Ordinary customer service does not include the "extra mile." If a service representative goes the extra mile for you, then you've just received extraordinary customer service. And, IMO, extraordinary customer service should be rewarded with a letter to the CEO.

I have experienced extraordinary customer service from Europcar in the past. And I don't think reminding car renters at Heathrow about the Congestion Fee requires going the extra mile.

Huggy

Maitaitom:

The only cost to "run down a gaggle of nuns" in Florence is $250?

Wow! Did one have some sort of red light camera attached to their back?

By the way shoe polish works very well for eliminating minor scratches on black cars.

Huggy

CarolA

Paragraphs were a great invention. I am impressed that most of you actually got though the rant.

That said I have had Europcar as my car rental company in Spain and France with no issues and would use them again.