Well here it is a week after Northworst receipted my email complaint (look in this forum under "Northwest horror story") and still no response. To recap: plane left the gate early, with me standing in the jetway clutching my boarding pass; staff was rude, then lied about availability of flights on other carriers though I was on full Y fare. End result: spent nearly 10 hours in the airport, missed an important meeting, got in after 1:00 AM for next morning business appointment. The NWA web site, BTW, does not include a postal mail address for written complaints!

Try calling MSP/STP information for the phone number of the main headquarters. Call them and get an address. In emailing several European airlines on various matters it has taken about 10 days to two weeks for them to get back to me. I also think that a letter on a piece of paper will get more attention. Did you give them your "snail" address? Did you give them the ticket number? <BR>

Seamus, think you need to contact your congressperson to encourage strong passenger's rights bill in upcoming vote. See "Making the Airlines Behave" on this Forum. Good luck.

I just spent a miserable Friday night with Northworst in their hub Minneapolis. Just about every flight on the pier of gates that night was overbooked, delayed due to crew being delayed, cancelled, or in my case, delayed due to mechanical problems (two different aircraft -- one replacing the first.) We were only delayed about 3.5 hours, received no meal (the original was a dinner flight) and arrived in Washington Dulles at 1:30AM. I won't get into the other mindboggling details, but there were many additional inconveniences. Other passengers who have flown the flight before said Friday nights in Minneapolis were always like that. Yes, when I called their customer service line, I was directed to either fax my complaint, and they would get back to me in 10 days, or to visit their website. The automatic confirmation e-mail informed me I'd hear from them in 20 days. I will notify my congresspersons. They did give us a "so sorry" packet, with coupons for a free headset or drink, a 6 minute phone card, and a sliding amount of $discount on any future full price fare. Yeah. I'm up for that. Mine was a restricted $699 round trip to Minneapolis -- full coach fare would have been $1100. I really expect to use that $100 credit in the future.

Just to keep everyone updated on how NWA handles complaints...Now 3 MONTHS after the flight left early, leaving ne standing in the jetway, $1300 full fare ticket/boarding pass with first class seat assigned in hand... <BR>Net result = NO response to my written letter, many emails exchanged, mostly corporate doublespeak (i.e., lotsa caca) from them. When I requested to be referred to the next level of management, the request was refused. To top it all off, they didn't even address the issue of their staff outright lying about the availability of flights on other carriers, nor the rude behavior. They did send a "token" (NWA's term) $200 voucher. Yeah, I am so sure I'll fly NWA again - I'd rather hitchhike!