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Handicap Assistance at Charles de Gaulle - Our Experience

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If you plan to use Handicap Assistance at Charles De Gaulle Airport – read on.

We waited an hour and forty minutes for wheelchair assistance to the gate, which led to the first time I’ve ever heard my name echo through an airport as a plea for final boarding. Had I not made a pest of myself for nearly an hour, we would have missed our flight.

Here’s why. Passengers are assigned to a specific wheelchair assistant. Only this person can take them to the gate. No one can step in and help out, even when it’s clear that it’s all gone terribly wrong. The procedure must be followed.

I learned that we should not have waited more than 30 minutes. If this happens to you, ask anyone who will listen to find your assigned wheelchair assistant. Don’t believe anyone who says you have plenty of time. Don’t pay attention when they tell you to relax. Don’t expect the manager to speak to you or apologize for the problem.

When my friend’s wheelchair assistant was finally located, we remembered seeing him over an hour earlier. He had taken another passenger and crossed the wrong name off the list. (I discovered that error myself when I stole a look at the clipboard and pointed it out)

I hope this prevents someone from missing a flight at CDG.

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