perkie1968

We were booked in July for London to Paris. Won't happen now. I've emailed asking for a refund but have heard nothing from them. What do I do?

Thank you

Odin

You should post this on the Europe forum or elsewhere. Their website tells you how to apply for an evoucher. If you don't want an evoucher and you have emailed them to request a refund, you need to wait for a reply. How long ago is it that you emailed them? They are probably inundated with requests for refunds so you might have to wait a long time.

Moderator3

Moved to Europe board

Paqngo

I chose just to get a voucher for travel at a later date. https://help.eurostar.com/covid19/#/
We were initially traveling at the end of May.

Macross

They only offered a voucher and not a very long window to use it. We were traveling on the 23rd.