Cell Phone

Old Jul 15th, 2005, 05:29 AM
Original Poster
Join Date: Jul 2005
Posts: 1
Likes: 0
Received 0 Likes on 0 Posts
Cell Phone

Please help. My kids are in France until July 21. They took my Samsung r225m phone with them. T-Mobile here assured me this phone would operate in France. All info I can find backs up that claim. The problem is, the girls are there and the phone is not working. When powered on, it just keeps searching for a network. When trying to manually set the phone to a network, Orange France, SFR Ceqetel, and Bouvqes Telecom all show as options but the girls say it won't allow them to select one. T-Mobile customer service here has been painfully slow to respond and when they do, the responses have been elementary and they don't seem too concerned that time is of the essence. The trip will be over before we solve the problem. Any help would be great!!!
kebmofan is offline  
Old Jul 15th, 2005, 05:39 AM
Join Date: Jan 2003
Posts: 10,605
Likes: 0
Received 0 Likes on 0 Posts
Did you arrange for the international roaming to be activated in advance? It is not automatically provided even if the phone is GSM.

If you don't get responses over the phone, walk up to a store counter or kiosk and talk to someone personally. Have your account info with you.
Travelnut is offline  
Old Jul 15th, 2005, 05:47 AM
Join Date: Jan 2003
Posts: 10,605
Likes: 0
Received 0 Likes on 0 Posts

Call while you roam overseas.
Now you can talk about international travel while youíre still overseas. From sightseeing to business, your T-Mobile phone has you covered worldwide. Itís as easy as 1, 2, 3:

Activate WorldClass service before you goóitís free.
Complete the WorldClass activation form


Log in to My T-Mobile and add WorldClass to your plan and services
Travelnut is offline  
Old Jul 15th, 2005, 08:47 AM
Join Date: Jan 2003
Posts: 74,699
Likes: 0
Received 0 Likes on 0 Posts
ira is offline  
Old Jul 15th, 2005, 10:22 AM
Join Date: Jan 2003
Posts: 4,416
Likes: 0
Received 0 Likes on 0 Posts
The respondents are right - you should have arranged overseas roaming in advance, before leaving for France. T-Mobile would need to send a sim-update to your phone so that your phone will log onto an overseas network. Without it it's useless, and T-M cannot send sim update to a phone that isn't logged on to any partner network.
The only option for your children is to get a local sim if your phone is unlocked, or buy a cheap payg phone with sim, which starts from around 69 euro. They will need an ID like passport and it will take a while to get overseas calling enabled, but they can still receive calls from you.
Alec is offline  
Related Topics
Original Poster
Last Post
Sep 25th, 2012 01:58 PM
Aug 18th, 2011 01:07 PM
Sep 8th, 2009 02:04 PM
Africa & the Middle East
Feb 5th, 2007 05:28 PM
Jan 19th, 2006 01:05 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Do Not Sell or Share My Personal Information -